The IT Support Engineer will be responsible for providing first and second line technical support to end-users, resolving hardware and software issues, and ensuring the smooth operation of our IT systems.
Our Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join our IT support team.
Responsibilities
Provide first and second line technical support to end-users via phone, email, and in-person.
My client, an established IT solutions provider based in Hertford, are looking for a Service Desk Engineer to join their award-winning team.
As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation.
You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.
A 2nd Line IT Support Engineer with good working knowledge of Office 365, Windows Server and ideally previous MSP experience is required by a well-established IT Managed Services Provider in Welwyn Garden City.
In this role, you'll oversee the day-to-day operations of our IT Help Desk, manage and mentor a team of IT Engineers, and ensure the smooth functioning of our IT infrastructure.
We are looking for a dedicated IT Operations Manager to join our team.
ARE YOU THE ONE
Are you passionate about making a real difference in IT service delivery and operations?