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Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Do you want to work in an exciting and supportive environment? If you answered yes, then please read on! We are currently seeking an IT Support Executive to join our team and help us tackle 1st and 2nd line technical issues, working for an internationally renowned manufacturer. As an IT Support Executive, you will be responsible for diagnosing and resolving technical issues, providing timely and effective solutions to ensure minimal downtime for our clients. You will have the opportunity to work with cutting-edge technology and collaborate with a talented team of IT professionals. Key responsibilities include: Providing first and second line technical support for hardware, software, and network issues. Troubleshooting and resolving technical problems in a timely manner. Escalating complex issues to the appropriate teams for further investigation. Documenting support procedures and maintaining accurate records of all support activities. To be successful in this role, you must have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset. Previous experience: First and second line experience with hardware. Microsoft office packages. Firewall/security set ups. If you are looking for a challenging and rewarding opportunity to showcase your IT skills, we want to hear from you! Apply now to avoid disappointment!35000
Our client is a world class manufacturing business with a large, modern manufacturing site in Lewes, this role will require the succesful candidate to work off-site in client premises throughout the UK, and when not on site with clients you will work from the Head Office in Lewes. This rile is not hybrid - when based in Lewes you will be working alongside the Sales, R&D and production staff to ensure total client satisfaction. You will be responsible for all aspects of technical support for clients around the UK, This will include installations, repairs and understaking new site surveys and reviews and will require overnight stays away from home and a full UK driving license for occasional use of the company vehicle/van. Duties Activities here include answering technical questions and issues from customers via email, phone and Teams. Configuring equipment ready for installation, preparing customer media using Bespoke software and supporting other departments internally. You are likely to be working on several projects at any one time and involved in several aspects of a given project(s). This will range from physically installing Equipment onto vehicles, configuring DHCP servers, creating media templates for customers, assisting repairs and production with issues. Training will be provided as well as a company van with fuel card, tools, laptop, mobile phone and any required software. You will report directly to the UK After Sales Manager. You are likely to work with Sales, R&D and Production staff as well as other members of the Technical Support team. Requirements PLEASE NOTE THAT THIS CLIENT IS AN ELECTRONICS MANUFACTURING BUSINESS, PLEASE READ THE JD FULLY BEFORE APPLYING To communicate with all staff in a courteous and clear manner. To be comfortable using Windows based machines Familiar with networking protocols, and serial protocols. To have an organised and methodical approach to tasks. To use own initiative and self-manageprioritise own workload. Attend meetings in person and via Teams. To be punctual in attendance & complete tasks by agreed deadlines. Flexible approach to working hours. Tidy and organised work place, tools and equipment supplied are looked after and used Responsibly. Occasional overnight stays away from home required. To follow all company policies & procedures including quality, environment, H&S and in Staff handbook. Tasks and Duties To carry out installations or retrofits of equipment at customer sites globally where required. To provide first line phone support on all products. To carry out site evaluations and suggest improvements to best resolve customer issues. To create databases and media content for customers and agents for Hanover on board equipment using in-house software. To supply training to customers on various software packages in person, over the phone, online or via email. Essential Skills Experience with carrying out repairs on electrical, and electronic devices. Such as soldering, cable repairs, Molex crimping, etc. Full UK driving license or equivalent. Valid passport and able to travel globally as required. Computer literate with good a good understanding of Microsoft office packages and Windows OS. Excellent standards of verbal and written communication. Desired Skills Knowledge and use of serial communication standards and protocols Previous knowledge, or experience with Linux would be highly beneficial. Experience of electrical and electronic system design (e.G. Circuit Diagrams, wiring). Previous experience in a technical support role dealing directly with the customer. Previous experience in public transport and/or manufacturing industries.
Technical Service Engineer required to join team within successful and expanding business in Lewes, East Sussex. The successful applicant will be happy to work from Company offices but also spend a fair amount of time out in the field (across UK). Within the office based part of this role duties will include answering technical questions and issues from customers via email, phone and Teams. Configuring equipment ready for installation whilst working on several projects at any one time. Whilst out on the road you will be visiting customer sites for installations, repairs and surveys. The successful applicant will be working with a number of teams across the business including Sales, R&D and Production staff as well as other members of the Technical Support team. Apply now for more details. Salary £40k pa plus bonus and benefits.
An industry leader in the design of complex electronics are looking for a Field Service Engineer. My client designs and manufactures a range of innovative imaging, instrumentation and wireless communication electronics for various industries. My East Sussex based client are easily commutable from Hastings, Worthing, Brighton, Newhaven, Lewes, Crawley, Royal Tunbridge Wells and Horsham. As a Field Service Engineer, you must be experienced in electrical/electronics engineering, ideally within the automotive industry. For the Field Service Engineer position based in East Sussex, you will have some of the following experience; Proficient in windows based PCs Electrical/Electronics experience in a Technical support role Repairs on electrical, and electronic devices Soldering, cable repairs and crimping Full clean UK driving license or equivalent Valid passport and ability and willingness to travel if required. This is an exciting opportunity for someone with a technical background that is looking for the next career step. To Apply for the Field Service Engineer in East Sussex, please send your CV to Klea Leka at or call /