__________________
__________________________
_____________________
_______________________
______________________
________________________
_____________________
__________________________
_____________________
______________________
IT Support Engineer required by our large client in Stroud on a hybrid working basis with occasional travel to sites in the Southwest. The IT Support Engineer will join a small team of 4 responsible for supporting 600 users across multiple sites. The IT Support Engineer will offer a full range of support services including infrastructure and application support, end user computing and support of our clients internal systems. Main Responsibilities: Work as part of a team as a single point of contact for all support requests (incident and service request) via telephone, emails and ITSM system. Take ownership of Incidents and Service Requests through to resolution, ensuring that tickets which cannot be resolved at the Service Desk are escalated accordingly. Troubleshoot within End User Computing, Networks and Applications problems, diagnose and solve hardware/software Incidents/problems in line with the agreed SLA's. To follow up on ticket statuses to requestors and communicate progress promptly. Arranging external support with the third-party vendors where issues cannot be resolved in-house and escalate when necessary. Establishing a good working relationship with colleagues and customers Install, configure, maintain and support various IT Systems and Applications. Network monitoring and maintenance to agreed service levels using Operational monitoring tools. Contribute to the knowledgebase and assist in keeping documentation up to date following all agreed processes and procedures. Any other duties that are commensurate with the role and grade as maybe reasonably be requested by management. Ideal Background: A background in technical support for multi-site organisations. Self-Starter, ability to work independently and collaboratively as part of a team. Excellent organisational and time management skills Ability to communicate effectively and clearly with all levels of staff. Experience in supporting Microsoft 365, Active directory, user management and permissions Good Working knowledge of computer hardware and associated operating systems Full Driving License (Essential) Nice To Haves: ITIL v4 Foundation, Microsoft Certifications This great role comes with a basic salary of between £25,000-30,000 p/a and is accompanied with a benefits package which includes a pension scheme, 25 days holiday ( Bank Holidays), life assurance, sick/holiday pay and a discount/rewards scheme. There is also ample parking on all sites.
As an IT Support Engineer, you will be the frontline hero, troubleshooting and resolving technical issues to keep the companies business operations running smoothly. You will provide both 1st and 2nd line support, offering solutions to a wide range of software and hardware problems. Your role will be pivotal in maintaining high levels of satisfaction and productivity by ensuring their technology systems function flawlessly. Key Responsibilities: Provide first and second-line support for issues related to Microsoft Windows 10/11, Office 365, and various hardware devices. Diagnose and troubleshoot issues involving file permissions, Active Directory configurations, and hardware functionalities. Implement solutions for network diagnostics, including TCP/IP configurations, mobile networking, and network printing. Assist in managing user accounts and permissions using Active Directory and ensure secure operations through network security best practices. Engage with modern IT tools and systems such as Intune, Entra, and Exchange, to enhance user experience and operational efficiency. Develop and maintain a basic understanding of VoIP services and basic PowerShell scripting to streamline processes and automate tasks. Deliver exceptional customer service, ensuring all tech support actions are resolved in a timely and professional manner. Requirements: Proven experience in IT support roles with a strong understanding of Microsoft environments, including Windows 10/11 and Office 365. Familiarity with hardware diagnostics and troubleshooting laptops and other computing devices. Experience with network diagnostics, network security measures, and troubleshooting techniques. Basic knowledge of ITIL/Agile methodologies, Android tablet support, and PowerShell scripting is highly advantageous. Excellent problem-solving skills, with an ability to think quickly and under pressure. Strong communication skills and a dedication to providing outstanding customer service. Whats on offer: Basic salary up to £25k 10% annual bonus Extra allowance for shift work (weekends)