Are you an IT Support Analyst looking for a new challenge?
IT Technical Support Analyst - Southampton
In this exciting IT support opportunity working for a leading global law firm, you will be responsible for providing 1st and 2nd line support for all technology systems alongside AV/meeting room support.
This role will be providing valuable support to their customers on their software offerings; trouble shooting problems as they arise, providing technical advice and guidance, as well as documenting solutions.
Your Company
The team at NET Recruit are delighted to be working with a high-growth and successful software company based just outside of Southampton, who are searching for an Application Support Technician to join their team.
The company are passionate about fostering values such as training and development, thus are keen to nurture their employees to achieving their best through continued support, learning and progression opportunities.
An excellent opportunity has become available within a successful and progressive technology and IT business located in the Greater Southampton area for an Application Support Analyst to join their growing team.
This role is vital in ensuring the company provide a seamless service to their customers, which is one of their highest priorities and they pride themselves on continuously delivering this exceptional standard to their clientele at all times.
This has led to them rapidly gaining success in the last few years, allowing them to expand their core functions and take on new like-minded members of staff.
Be the first point of contact for all inbound Customer Support Enquires into the contact centre.
General
In this role you will be responding to all types of consumer led correspondence so an ability to converse professionally both via verbal and written means is a must!
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
We deliver exclusively for the leading companies in the IT industry.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries.
As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.