We have an exciting opportunity for an Application Support Analyst toprovide professional and responsive support for off-the-shelf and bespoke software to agreed SLAs, facilitating end to end Incident and Problem resolution.
About the role
This is a full-time permanent post and offers hybrid working spending 2 days based in our Oldham office and the remaining 3 days working remotely.
Technical Support Analyst encompasses delivering top-notch IT technical support and services to all company staff, collaborating with other teams and third-party support partners.
This entails addressing complex IT issues, problems, and projects swiftly and effectively, ensuring successful resolution.
All services are provided with professionalism, courtesy, and a focus on high-quality customer interaction, integral to our service delivery model.
You may already be in an IT Applications Analyst support role, or perhaps looking to transition from a helpdesk role where you have gained relevant experience.
IT Applications Analyst - Manchester with flexible Hybrid working
Our client, a Global leader in their field, is looking to an IT Applications Analyst to compliment their Manchester based team.
The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently under pressure.
This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results and optimise processes.
We're looking for an Application Support Team Lead to join an industry leading organisation that are going through a period of growth due to continued success!
You'd be joining to lead their Service Desk Environment - a small but dedicated team, you remit covering both Application and Infrastructure.