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Housing Assistant Location: The designated office base is Abbey House, Abingdon. The councils operate in a truly flexible, and hybrid way where the focus is on outcomes not where you work. Salary and grade: £26,369 per year, Grade 3 Duration of role: Fixed term until August 2025 Hours per week 37 hours per week Closing date: 20 May 2024 Interviews : to take place 23 May 2024 The aim of the Housing Needs Team is to ensure that people in housing need have access to the housing and support necessary to meet their requirements. The Housing Assistant will play an active role in meeting these aims, and in the provision of an efficient and effective housing service by: answering basic telephone enquiries and dealing with routine correspondence assisting in processing housing register applications and maintaining the Council's housing register ensuring that customer care, Best Value and best practice are given priority processing invoices and dealing with enquiries relating to payments and bills ensuring that accurate and appropriate records are kept using both computer and manual systems, ensuring that confidentiality and data protection are observed. assisting in the preparation and presentation of statistics, reports and other documentation as required ordering stationery and equipment as required making bookings for meetings or other events and taking minutes of meetings developing and maintaining good working relationships with colleagues within the team, across the District Councils and with external and partner agencies as appropriate assisting with project work as required attending and participating in meetings and training events as required playing an active role in the work of the team, ensuring that team and corporate priorities and targets are met and that procedures are followed undertaking any other duties relating to the work of the team as required The duties may vary from time to time without changing the nature of the post or the level of responsibility and the post holder may also be required to carry out any other duties appropriate to the grading of the post. About you Your essential skills, knowledge and experience experience of dealing with vulnerable, and in some cases distressed people experience of face-to-face contact with customers ability to use IT systems, such as email, word and excel... knowledge of advice and support services likely to be relevant to the team's customers good oral and written communication skills good interpersonal skills understanding of confidentiality experience of working well in a team full driving license and use of a car insured for business use Your essential qualifications 5 GCSE's at grades A C, or equivalent level of qualification If you have the following experience or qualifications it's a bonus knowledge of tenancy law and housing legislation knowledge of welfare rights knowledge of data protection legislation familiarity with the Districts experience of working in local government experience of working in social housing About us Our vision and values are important to the councils and we expect you to support them and embed them in the way we work. Our vision We are seen as being customer-focussed, approachable and business-like. We are honest and open and are renowned for providing high quality cost effective services. Our values We act with integrity and show respect We are all accountable We are passionate about our business We strive for simplicity We love success The benefits we offer A basic 25 days annual leave per annum, rising to 30 days after five years. You also have all the bank holidays to look forward to and time off between Christmas and New Year. Flexible working and annualised hours a flexible approach to work that our employees love! Salary pay awards most jobs give scope for a pay increase after six months or the following April (depending on your start date) and we also review salaries each April. A generous career average pension scheme which includes life insurance of three times your salary The opportunity to purchase a bike through Cycle scheme (cheaper than directly through a store) so that you can cycle to work! Various schemes to keep you healthy (reduced gym membership, free swims, free eye tests for DSE users and more) We give you two days per year to volunteer within the local community. A range of resources, support, and activities to help you maintain your wellbeing including a monthly wellbeing hour in addition to annualised hours (the ability to work flexibly as long as, over the course of the year, you complete your contracted hours) and annual leave. You may have experience in the following: Housing Support Officer, Housing Services Coordinator, Housing Needs Administrator, Housing Liaison Officer, Housing Solutions Assistant, Tenancy Support Assistant, Housing Enrolment Officer, Housing Register Coordinator, Housing Welfare Assistant, Housing Customer Care Officer, etc. REF-213 813
IT Service Desk Team Lead Harwell Campus, Oxfordshire £34,905-£38,055 per annum (depending on skills and experience) Full time, fixed term for 24 months About Us The Mary Lyon Centre at MRC Harwell (MLC) https://www.har.mrc.ac.uk/ is located in an expanding science and innovation park in Oxfordshire and is an internationally renowned centre at the forefront of genetics research. The MLC is an excellent place to further develop your IT career with a range of training and development opportunities. About the Role Are you ready to advance your IT career in one of the world's most renowned Medical Research Centres? If so, we have a challenging and rewarding opportunity for you. As the IT Service Desk Team Lead at the Mary Lyon Centre, you will be a key player in providing exceptional support to end users. Your role will involve managing and leading a small in-house service desk team and collaborating closely with our systems engineering team. You will foster a positive and collaborative working environment, mentoring team members and ensuring the day-to-day operations of the service desk run smoothly. In addition, you will provide direct, hands-on assistance with ticket resolutions. Your contribution is vital to our organisation, as it ensures that our scientific, technical, and administrative colleagues can dedicate their time to their research. We are seeking a team player with a proactive attitude; someone eager to broaden their experience across a wide range of skills and domains in a collaborative and friendly environment. About You You will need to hold/have: Degree/HND or equivalent in computer science or relevant IT service desk work experience SCCM or software deployment and configuration tools Experience in successful management and development of teams within a customer services business setting Proficiency in configuring, supporting, and deploying laptops, desktops, tablets, phones, and hardware peripherals, as well as application management and distribution Strong knowledge of and experience in supporting Windows OS Key Responsibilities As the IT Service Desk Team Lead, your main duties and key responsibilities include: Managing a small local team of service desk analysts Ensuring adherence to local service desk processes, procedures, and policies Identifying areas for continual improvement in processes, resource allocation, and services offered Investigating proactive strategies to improve efficiency and service quality Training and mentoring service desk team members Serving as a point of escalation to the systems engineering team and management Benefits: Choosing to come to work at the MRC (part of UK Research and Innovation (UKRI)) means that you will have access to a whole host of benefits, from a defined-benefit pension scheme and excellent holiday entitlement, to access to employee shopping/travel discounts and a salary sacrifice cycle-to-work scheme. In addition, you will have the opportunity to contribute to the work of a world-class medical research organisation. The MRC values the diverse skills and experience of its employees and is committed to achieving equality of treatment for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes and abilities. How to Apply If you are ready to take on this exciting role and be part of a team dedicated to ground-breaking research, we would love to hear from you. For full details and to apply, please click apply. Please quote reference MLC 2410 The closing date for applications is 9th June 24