Posted by Proactive Appointments • £40K/yr to £45K/yr
You will be the onsite presence for desk side support to users.
Our client is urgently looking for an experienced IT Support Analyst to join their team based in London on a permanent basis.
Working as part of the IT team, you will have a variety of duties including being expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls, as well as some project work.
A brilliant opportunity for an IT Support professional to join a company who are experiencing rapid growth.
If you are experienced in both 1st and 2nd line support and are looking for a role that will provide autonomy allowing you to really take ownership of your work, this could be the perfect role for you.
Working onsite with one of their global clients, you will provide support to roughly 80 end users working both remotely and hotdesking in the office.
Helpdesk Support: Serve as the first point of contact for IT issues, assist in resolving helpdesk tickets, and deliver clear, professional support to end-users.
Asset Management: Manage IT assets, including tracking inventory and handling lifecycle management.
Troubleshooting: Troubleshoot issues on-site to minimise downtime and maintain productivity.
Join a dynamic team as an IT Applications Support Analyst, where you'll play a crucial role in ensuring seamless support and performance of essential software applications.
This position is ideal for a technical specialist skilled in troubleshooting and improving end-user technology experiences, working directly with IT operations and third-party providers to keep systems at peak functionality.
Role Stands Out
High-Impact Role: Act as the go-to SME for Microsoft and M365, contributing to the smooth operation of critical applications.