____________________
________________________
_____________________
_____________________
_____________________
________________________
____________________
_____________________
______________________
___________________
What if you could be the key to seamless tech support and innovation? What if you could be the IT Specialist we're looking for? What if you were our Technical Support Analyst? At the IET, making our world a better place starts by creating a better place for our people. At the IET you'll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you'll grow - professionally and personally - in ways you never thought possible. We're also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working. What you'll be doing As the Technical Support Analyst, you will deliver skilled and professional desktop technical support to IET staff and affiliates at the Stevenage Head Office and remote locations as needed. You'll handle tickets logged on the service desk reactively and address logs and monitoring systems proactively, ensuring each ticket is managed from start to finish to maintain system and service uptime. The role also involves keeping accurate records of service desk activities and providing excellent customer service. Additionally, you'll support ongoing IT projects and contribute to new developments (Incident and Problem Management). What we hope you can bring to the role You will have extensive experience in supporting Microsoft Desktop Operating Systems, the MS Office suite, and various standard desktop software. Ideally, you'll have a comprehensive background in IT support and a solid understanding of both Local and Wide Area Networks. Strong communication skills and a logical, problem-solving mindset are essential for this role. We'd love to get to know you Is Imposter syndrome creeping in? Don't worry - we'd rather hear from you this time than not hear from you at all! Read on for a little more information about the role; but also, keep in mind that we're open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work. A little more about the role Provide support for Microsoft Desktop Operating Systems, MS Office suite and other Standard Desktop software. Provide other technical support including support to other team members. Provide technical support for IET staff hardware such as PC's, Laptops, iPads, mobiles, and Apple devices. Provide support for the Avaya Desktop Telephone system. Provide support for the video conferencing equipment. Diagnose and log problems or faults and take necessary action to remedy the problem. Work with other members of the IT team or third-party suppliers to complete tasks and projects. Promote and maintain best working practices for computer system usage, virus management, backups, etc Cascade IT knowledge to the user community through micro-training and advice. Ensure that all levels of computer and network security are maintained to best practices. Maintain an organised working environment both physically around the office and electronically within the IT systems. To comply with data protection legislation and act responsibly on matters of data disclosure both internally and to third parties. To be familiar with the Health and Safety and Fire policies for the company and to attend mandatory updates where required. Other related duties assigned as needed. A little more about what we're looking for Must have experience of supporting Microsoft desktop environments and MS Office (in particular Outlook, Word, Excel and PowerPoint) or be able to prove competence in IT support skills. A general understanding of Local and Wide Area Networks and the function of the components involved. A logical approach to problem solving with the ability to progress through to a successful solution using own initiative. Ability to communicate in a clear and concise manner with all levels of staff and a friendly attitude with customers. Ability to learn new skills and take on new tasks and recommend and develop improvements to working practices. Ability to work effectively and considerately in a team environment. Must have good time management skills and a flexible approach to working. Must be willing to complete an essential job in a timely manner and ability to manage own time scales on a wide range of tasks. To be educated to A level or equivalent. Experience in a business environment. What if you could be you? The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our 'Work for the IET' site.