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Your new company Hays are working with an established organisation in Avonmouth, Bristol to support in the recruitment for a permanent IT support technician. The role offers hybrid working (3 days in office per week typically) and a salary up to £30,000pa depending on experience. Your new role In the role you will join the IT services team to support in providing first class technical customer support (1st and 2nd line). You'll handle incidents face to face, over the phone and via email. The role is split between working on a service desk dealing with incidents and requests, but you will also work on hardware & desktop support. Within the role you will receive a lot of training and there will be an opportunity for personal development and career progression. To be considered for the role, you must have a couple of years' experience in a similar IT support environment, ideally working across 1st and 2nd line support. You'll have exposure with Microsoft Windows 11, MacOS and Active Directory administration. You'll also have exposure with the M365 suite including exchange online, SharePoint, Teams, Azure AD etc. You will need to be an excellent communicator with good soft skills and be able to build relationships with various stakeholders in the organisation. What you'll get in return In return, you will work for a fantastic team with a friendly work environment and great culture. The organisation promotes internal progression and development, so you will be encouraged to develop your skills and progress in your career. You will receive a salary depending on experience up to 30kpa, benefits include 25 days holiday, competitive pension, life assurance etc. You will also have the opportunity to work on a hybrid pattern 3 days per week in the office. Due to the location, you will need to be able to drive and live within a commutable distance from Avonmouth. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy and directly advise the owners and management teams leading them. We'll broaden your horizons Playing an important support role at BDO, our Secretarial and Administration team contributes to our success by taking responsibility for planning and organisation. Their proactive approach to what we do ensures our projects operate seamlessly and co-operation remains strong across our firm. Whatever the challenge, they provide the foundations on which we can excel. Joining this team, you'll enjoy a friendly and supportive environment and plenty of variety to keep you on your toes. Want to play your part in our international operation? We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. As a Personal Assistant you will provide afull range of support for a number of Audit Partners and Directors - providing administrative, business and personal assistance within the department and to become an integral member of the support team. In this busy role you will: Maintain and co-ordinate diaries of Partner(s) and group members as required as well as providing an effective time management approach Arrange and co-ordinate internal/external meetings and events. Liaising with delegates, booking boardrooms and arranging refreshments/equipment as necessary Organise extensive business travel, visas, hotel accommodation, preparation of itineraries, cars etc Significant liaison with clients for meetings, presentations and reports Acting as first point of contact for clients by receiving, screening and rooting all incoming telephone calls, correspondence and mail Confidence to liaise with high level Partners, both internally and externally Acting as gatekeeper for Partners Visibility of high level confidential information and maintaining confidentiality at all times Responsible to act on the Partner(s) and Manager's behalf on a range of issues and projects Monitor e-mails/meeting invitations of Partner(s) and reply on their behalf when needed Monthly billing for team and working with a Director to make sure all PS fees are raised and there is no shortfall Performing conflict checks and client take on via Intapp Use of CMS (Client Management System) to maintain accurate client/target information, as well as pipeline management Liaising with the internal recruitment team to arrange interviews Liaising with the marketing team, issuing seminar invites and supporting at events as necessary Supporting with the production and management of tenders / bid documents Documentation creation and management, including ensuring on Brand Taking minutes at meetings when required Completion of expense reports in a timely manner Dealing with personal administration as and when required Provide an exceptional client experience and support client initiatives within the firm, as well as being responsive and helping to create a positive impression at all touch points Assisting with Finance Management by raising invoices and client fee portfolio Assisting with client Risk Management by updating and maintaining Risk databases. Liaison with the BS Hub in respect of secretarial cover within the group as well as providing support to other PAs as necessary, including holiday and sickness cover Deal with routine enquiries and taking appropriate messages General administrative assistance to group as required such as timecard chasing. You'll be someone with: Experience in a similar role Intermediate to advanced level of Word, Excel and PowerPoint Fast accurate typing skills Excellent communication skills To either have previous experience in, or ability to learn Outlook, Concur, Workday, CMS, InTapp Ability to manage / prioritise tasks Be a proactive member of the team Ability to readily understand the Group's and Firm's environment, the Firm's structure and culture Ability in exercising initiative, discretion and organisation Be able to identify and evaluate problems and demonstrate the ability to approach and tackle problems effectively Be flexible and able to adjust quickly when priorities change Ability to communicate at all levels within the Firm and externally Work on own initiative and be self-motivated Ability to pay attention to detail Awareness of BDO Brand, layout of documents etc Be forthright when necessary Able to work in an area which is task orientated Ability to adhere to strict deadlines Ability to work within a team environment Proactive in driving things forward Ability to chase partners Ability to see things through from start to finish and staying on top of do to lists You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can s