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Our client is in search of a dynamic and proactive Junior IT Assistant to join their team. The ideal candidate will possess relevant experience and thrive in engaging with colleagues across all levels of the organization. This role presents an exciting opportunity for individuals looking to further develop their IT expertise, with comprehensive training provided. Key Responsibilities: Provide support to the business via calls, emails, video chats etc. Undertake system rebuilds and installations, ensuring seamless transitions to Windows 10 and 11 with all necessary applications and user data intact. Assist users in resolving general IT issues, optimising their daily workflow with expertise in printing, office applications, and email management. Efficiently manage external support cases to ensure optimal service delivery to our internal users. Take charge of user management tasks in Active Directory, ensuring smooth onboarding, management, and removal processes. Deploy and maintain antivirus solutions across our network, safeguarding our systems against potential threats. Oversee daily backups and disaster recovery processes, ensuring the integrity and security of our data. Contribute to the enhancement of our company intranet, providing valuable insights and support in its maintenance and upgrades. Occasionally assist in network infrastructure tasks such as cable installation, faceplate replacement, and comms rack patching. Provide support for our phone systems, including SIP, ISDN, and VOIP technologies. Grow your expertise over time with exposure to various technologies. Experience and Skills Requirements: A-level or Degree educated, with a keen interest in IT. Prior experience in an IT role is advantageous. Strong understanding of PC components and their functions. Exceptional attention to detail and organizational skills, with the ability to manage multiple tasks effectively. Basic knowledge of fault severity assessment, prioritization, and information logging. Familiarity with Exchange server configuration, patching, and maintenance. Proficiency in providing 1st and 2nd line IT support. Self-motivated, enthusiastic, and confident individual with excellent communication skills. Possession of a full driving license. If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
Role Title: 1st Line Support Location: Wolverhampton (plus occassional travel to local sites) Salary: £21,500 Driving License and Personal Vehicle Required Are you an experienced IT professional looking to take the next step in your career? We have an exciting opportunity for an IT Support Assistant to join our client's exceptional IT team. They are a highly recommended organisation, serving clients nationally from their base in the heart of the Black Country and Worcestershire. The Role: As an IT Support Assistant, your responsibilities will include: Monitoring and maintaining the firm's computer systems and networks Installing and configuring computer hardware, operating systems and applications Diagnosing hardware/software faults and resolving them appropriately Providing support including procedural documentation and relevant reports Setting up new users' accounts and profiles and dealing with password issues in active directory Responding within agreed time limits to call-outs and managing multiple open cases at one time Establishing a good working relationship with customers and other professionals Please note, this role may require out of office hours working and travel to other offices. The Candidate: The ideal candidate for the IT Support Assistant role will have: A minimum of 2-3 years' relevant IT experience and/or an associated IT qualification Proficiency with Microsoft and practice management applications A full driving licence and own transport (including the provision of vehicle Insurance for Business Use) If you're an IT professional with a passion for problem-solving and a drive to provide excellent customer service, this IT Support Assistant role could be the perfect opportunity for you. Don't miss out, apply today! If you've worked as an IT Support Technician, IT Helpdesk Assistant, IT Service Desk Assistant, IT Support Analyst or IT Systems Assistant, this IT Support Assistant role could be the next step in your career. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.