Our client, a global technology company, is seeking multiple talented individuals to join their elite White Glove Service team in providing premium end-user computing support.
The ideal candidates will encompass both 1st and 2nd line support roles, ensuring a seamless computing experience for a diverse user base of approximately 1,000 employees.
These roles will have a hybrid working style and be based in London.
1st / 2nd Line Desktop Support required on an initial 6 month to provide a high quality IT support and rapid restoration to internal business users and external clients.
Essential Skills and Work Experience
Experience working within a Service Management orientated environment.
Experience in following formal Incident and Problem Management processes.
Experience in a Service Desk environment supporting 700 employees in an ITIL setting.
General
As a vital member of our client's team, you will provide top-notch 1st line technical support to a user base of approximately 2300.
Exceptional customer service skills, maintaining composure under pressure, and the ability to ask insightful questions to diagnose and prioritise user queries and issues are essential for success in this role.
Perhaps you have experience in First/Second Line Support, Application support or a Software support engineer.
Are you currently looking to secure your next opportunity within I.T?
Or, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further.