We are looking for an experienced 1st/2nd Line Support Analyst to join our team and help support a growing external client base.
Our clients span a multitude of sectors and use a wide range of technologies so this is a great chance to learn.
General
The ideal candidate will have over 1 years' experience within an IT support related role and have experience with Windows systems, having carried out support of both desktop and server systems.
As an IT Support Analyst you will work as part of an international team but will have sole responsibility for the technical support across your 3 locations in Hardware and Software Applications.
This IT Support Analyst role offers a dynamic opportunity with responsibilities across 3 locations, focusing on supporting enterprise IT needs, incident management, and technical issue resolution, based out of the client's site in Bridgend.
The role will demand a balance between technical skills and customer service expertise, ensuring operational excellence across the company's end users.
Join a dynamic team as an IT Applications Support Analyst, where you'll play a crucial role in ensuring seamless support and performance of essential software applications.
This position is ideal for a technical specialist skilled in troubleshooting and improving end-user technology experiences, working directly with IT operations and third-party providers to keep systems at peak functionality.
Role Stands Out
High-Impact Role: Act as the go-to SME for Microsoft and M365, contributing to the smooth operation of critical applications.
Posted by Proactive Appointments • £40K/yr to £45K/yr
Our client is urgently looking for an experienced IT Support Analyst to join their team based in London on a permanent basis.
Working as part of the IT team, you will have a variety of duties including being expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls, as well as some project work.
You will be the onsite presence for desk side support to users.