We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work.
An excellent, award winning company seeks a Support Analyst / Service Desk Analyst with some existing commercial IT experience - for a varied role within a dynamic SME environment.
My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory.
Saab UK is a British company that is part of Saab Group's global high-technology operations.
Saab offers world-leading solutions and services in defence, aviation, space and civil security.
In the UK we bring together the best of Swedish and British innovation and engineering to provide our customers with products and solutions that push boundaries for what is considered technically possible.
Our client is a growing business looking to hire a Customer Service Analyst, the role will be involved in tracking, displaying and analysing returns and warranties, customer feedback, analysing and reviewing KPI's, looking at market trends.
The Customer Service Analyst is responsible for analysing and improving customer service operations and processes.
This role involves collecting and analysing customer data, identifying trends, and providing actionable insights to enhance customer satisfaction and operational efficiency.
Posted by Judge Recruitment LTD • £30K/yr to £34K/yr
Key skills required for an IT Field Engineer
Experience working in a 1st or 2nd Line IT Support role or similar.
General
A fantastic opportunity has become available for an ambitious IT Support Engineer who is looking to develop their skills in a dynamic environment.
The key purpose of an IT Support Technician
The key purpose of the role is to provide onsite ICT support to busy educational establishments across the South West and South East of the UK, supported by First and Third Line Teams.
Experience in Service Desk would be useful but alternatively if you are looking for a job in IT and have a positive attitude and the willingness to learn then training will be given.
Our Client is looking for someone to join their busy service desk on a temporary basis for 1-3 months.
This is a temp - perm role working 37.5 hours per week.