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We are representing a leading legal firm in Birmingham, seeking an IT Support Analyst to join their team on a permanent basis. The role is office based and offers a salary up to £30,000 per annum. You will play a crucial role in providing technical assistance and support to internal users. You will troubleshoot issues, implement solutions, and ensure the smooth operation of IT systems. This is an exciting opportunity for a proactive individual with strong problem-solving skills. Responsibilities: Provide first-line technical support to internal users via phone, email, or in-person Diagnose and resolve hardware, software, and network issues Install, configure, and maintain computer systems and peripherals Collaborate with other IT teams to escalate complex issues and implement solutions Document support activities and maintain knowledge base articles Assist in IT projects and initiatives as needed Requirements: Proven experience in a similar IT support role Excellent troubleshooting skills and attention to detail Strong knowledge of Windows and Mac operating systems Familiarity or basic understanding of data patching Customer-oriented mindset with excellent communication skills Ability to work independently and prioritise tasks effectively You will receive: 25 days annual leave, with a buy and sell scheme. An additional days holiday for important life events. Annual performance bonus. Enhanced maternity and paternity leave. And more! Apply now and if successful we will be in touch!
IT Support Analyst - Temporary £23 - £27 per hour Hybrid - London office - 2/3 days per week Are you an experienced 1st and 2nd Line IT Support Analyst? We are recruiting for a IT Support Analyst with a strong background in delivering 1st and 2nd line helpdesk support and managing the service desk. You will also be involved in project based work and supporting the manager in delivering the IT strategy. To apply, you should have a solid technical background, with experience in providing technical support to end-users. Have experience in managing and maintaining hardware, software, and network infrastructure. Additionally, you will have experience in managing user accounts, configuring laptops, and mobile devices, to ensuring they comply with all policies and standards. Skills and experienced required: Previous experience of working in an IT Helpdesk / Service Desk role Excellent communication skills, with a customer-centric approach to your work Experience of troubleshooting technical issues related to operating systems, applications, and hardware Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS and network security technologies Experience of Windows based administration tools such as Active Directory and Group Policy. Understanding of ITIL, including incident management, change management and configuration management Excellent knowledge of Microsoft Office - technical understanding of Azure and Microsoft 365 Experience of using a broad range of cloud-based applications and services. Strong work ethic with a positive approach and problem solving skills
The Graduate IT Support Analyst will play a pivotal role in maintaining and enhancing the IT infrastructure of our partner's organization. This presents an exciting opportunity for a passionate and enthusiastic individual with a strong IT background and a customer-focused approach to contribute to the success of a prominent player in the logistics industry. Key Responsibilities: Collaborate with the Group IT Team to continuously develop and manage IT infrastructure. Ensure alignment of IT security policies and procedures with all IT hardware and software components. Take the lead on new infrastructure projects aimed at improving efficiency and functionality. Offer expert advice on system enhancements and optimizations. Efficiently manage the helpdesk ticket system to ensure prompt user support and issue resolution. Keep abreast of current technology trends to identify opportunities for system improvement and competitive advantage. Engage stakeholders within the organization, clients, and retailers to formulate improvement strategies. Coordinate with solution providers and maintain relationships with IT partners. Essential Skills: Proficient understanding of computer hardware, network, and telephony applications. Desirable experience with VMWare and networking technologies such as VLAN segregation. Bachelor's degree in computer science, Information Technology, or related field preferred. Strong A-level qualifications in relevant subjects considered. Proven experience in IT support or a related field. Excellent problem-solving abilities and attention to detail. Strong communication and interpersonal skills. Capability to work independently and collaboratively within a team. Familiarity with Windows and/or Mac operating systems. Knowledge of networking concepts and protocols. Preferred certifications (e.g., CompTIA A, Microsoft Certified IT Professional). UK driving license Location: Redditch, Worcestershire HQ (note the site is not accessible via public transport) Salary: £24,000 - £29,000 per annum Benefits
Helpdesk Support Analyst Full-time, Permanent, Harrogate Office Based Offering £25,000 - £28,000 Basic Salary plus Great Benefits Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for a Helpdesk Support Analyst to join their technical support team in a fast paced and proactive environment. Helpdesk Support Analyst - Key Accountabilities Provide 1st/2nd line IT support in response to user requests logged, escalating tickets to 2nd/3rd line when appropriate. To promote company guidelines and policies regarding email and internet access security. Proactively and reactively install hardware, software, network kit and much more. Source and purchase IT peripherals, software and mobile phones when requested. Build and configure new and redeployed laptops, desktops, PCs and VDI terminals. Carry out repairs to any peripherals, laptops, desktop PCs, printers, scanners, etc. Use, review and update procedures when necessary following best practice. Ensure all necessary administration tasks are kept up-to-date. Helpdesk Support Analyst - Skills and Experience Technical Skills Installing and troubleshooting MS Windows 10 and 11. Experience supporting MS Office Packages from 2016 - 2021 including Excel, Word, PowerPoint and Access. Experienced imaging and configuring laptops and desktops. Providing basic Microsoft 365 administration support. Supporting Microsoft Active Directory and network printers. Experience supporting LAN/WAN technologies. Individual Experienced providing 1st/2nd IT helpdesk support with the technical skills required. Be an effective communicator, comfortable discussing and investigating customer IT issues, via telephone, email and face-to-face. Be team orientated with the ability to work on own initiative. Have an interest in technology and desire to pursue a technical support career Comfortable building relationships internally with various stakeholders within the group and externally with suppliers. Be highly organised and self-motivated. The role of Helpdesk Support Analyst is offering £25,000 - £28,000 basic salary plus great benefits for the successful candidate. This is a full-time, permanent position based onsite at our client's head office in Harrogate. All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe, please assume your application has been unsuccessful for the position of Helpdesk Support Analyst. This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.