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IT BUSINESS CONSULTANT This role is an exciting opportunity for an experienced IT focused business consultant to join an ambitious organisation on a short term basis to help migrate and outsource the IT function. The Role: Analyse the IT Function to understand how it operates Gain an in depth understanding of the IT Function Produce an overview of the IT Function Find and outsource the IT Function to a suitable MSP Experience: Extensive Business Consultancy experience Experience outsourcing IT Functions to an MSP Experience working within an MSP Details: Contract (3-6 months) London Fully On-site Market Rates - Outside IR35 Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Our client, a public sector body is looking for an IT Support Analyst to join on an initial 6 month contract bases. The IT Support Analyst works within the IT Service Desk function providing IT Support for all departments within our client, to assist with and resolve IT faults and incidents as quickly as possible. The IT Support Analyst will provision IT requests, guidance and advice to colleagues and customers with regards any questions raised (within expected targets) and partake in technical support across activity across multiple diverse systems, devices and processes in order to retain optimum service and viability of systems to all colleagues. You will be the first point of contact for receiving telephone calls, managing live chats and facilitating customer walk-ups or bookings to the team. Key Responsibilities The main areas of responsibility for IT Support Analysts comprise the below, although training will be provided to in specific technical areas. Manage IT incidents and Service Requests through to resolution within agreed target timeframes. Provide first line response and resolution to internal and external customer incidents and queries (by phone, email, chat, in person and more) for all IT systems and devices. Capture and update call information to a high standard within the IT Service Management tool. Uphold excellent customer service skills with enthusiasm and energy. Create, maintain, review and share knowledge documentation. Remain technically adept with IT platforms, equipment, and the many vital IT applications used. Contribute to and partake in high priority incident management activities. Configuration, packaging, and distribution of IT equipment to customers. Capture frequent and quality data updates to key system information (including systems and devices). Support the delivery of continuous improvement and innovation for the IT Support Team. Support the management of the IT Support Team with other queries as required. Essential Minimum Criteria Experience in an IT Support environment (comfortable using phones and IT systems). Ability to remain calm under pressure, be empathetic and confident in understanding when to escalate work, with strong resilience skills. Experience with IT including Microsoft packages Word and Excel. Understanding of Information Technology Infrastructure Library (ITIL) Principles, terminology and processes.
Are you an experienced Senior Desktop Support professional looking for an exciting opportunity in London? Our client, a global investment management firm, is seeking a dynamic individual to join their team on a 6-month contract. With a commitment to delivering exceptional client service and fostering a healthy world, our client takes an active and engaged investment approach. As part of their team, you will have the chance to contribute to their global support network and play a lead role in handling escalations and VIP queries. Responsibilities: Be part of a premier support function, providing excellent client service, ownership, innovation, and technical expertise. Serve as a concierge to the business, taking ownership of issues impacting their ability to function and providing guidance and support. Act as an escalation point for the team, collaborating with key stakeholders to drive improvements and changes in the Workplace Technologies environment. Key Tasks: Ensure information risk is managed effectively, escalating observed situations as necessary. Collaborate closely with the Production Support Manager to deliver Workplace Support Services. Provide task management for the team, ensuring appropriate resourcing to meet objectives. Conduct regular systems health checks and report on findings. Provide out-of-hours and weekend support as needed. Follow and contribute to support standards, including problem-solving, communication, and fault reporting. Liaise with business staff, IT shared services, and project teams as necessary. Maintain knowledge of technology and business processes related to your responsibilities. Produce timely reporting and management updates. Engage with product vendors to log and resolve issues and enhance knowledge. Personal Competencies: Adaptability to new technologies and a flexible attitude towards work activities. Strong communication skills, both verbal and written, to effectively engage with business and technology stakeholders. Customer orientation, understanding and exceeding user and client needs. Commitment to continuous improvement and learning. Excellent technical aptitude and literacy. Strong team player with a willingness to support team members. Proactive problem-solving approach and ability to work under minimal supervision. Excellent planning, organisation, and time management skills. Delivery focus, able to work under pressure and meet tight deadlines. Tenacity and perseverance in the face of obstacles. Skills: Windows OS Administration. Mobile Device Administration. Technical skills in an Investment Banking Environment supporting Traders and Dealers. If you have the skills and experience required for this role, please apply with an up-to-date CV. While we strive to provide feedback within 48 hours, please note that if you haven't heard from us, your application was not successful. However, we will keep your details on file for future opportunities. At Pontoon, we are passionate about improving everyone's chance of being part of the workplace. We value diversity and inclusivity, appreciating individuals of all backgrounds, beliefs, and identities. Join us in an inclusive environment that showcases your talents and helps you thrive. Apply now and be a part of something great! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.