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Onsite IT Support - Based on Client Site Salary: Up to £30,000 (Depending on experience) Location: Client site Chelmsford Our client is a professional and rapidly growing organisation within IT Solutions. Based in the Hounslow area, they are seeking someone who wants to find an exciting opportunity with massive potential for career growth. As a Support & Service Lead, you will play a critical role within their support team. You will be the go-to person for resolving complex technical challenges, providing guidance, and project oversight and support to clients. Our client is seeking a person who will support their Chelmsford based client onsite and provide support for a Microsoft environment. Along side the support you will be the key point of contact to help drive projects forwards and advise the client on best practice with the support of our client. This is an evolving role and will provide the right person the opportunity to grow into a Service Lead/Project management role that provides both commercial, operational, and technical insight. As the role evolves with the client, you will be supported and drive the enhancement of the role to enable you to evolve and enhance their professional growth. Key Responsibilities: Provide onsite technical support to our clients, both independently and as part of a collaborative team. Act as the escalation point of contact for team members and customers. Respond promptly to incidents and service requests, ensuring adherence to agreed Service Level Agreements (SLAs). Assist in the management and maintenance of client systems, networks, and applications. Recommend best practice and support change via project co-ordination. Collaborate with various support teams to escalate and resolve complex issues comprehensively. Document support activities, solutions, and create knowledge base articles to drive continuous improvement and knowledge sharing. Be flexible and willing to travel between two sites Hampton and Guildford to meet client needs. Desired Personal Skills: Excellent interpersonal and communication skills both verbal and written. Experience in similar working environments The ability to work independently or as part of a team. A proactive approach to supporting wider team with technical challenges. The ability to multitask and work in a fast-paced environment. Be the escalation point of contact for team members and customers. Excellent eye for detail Involvement in projects and experience in overcoming obstacles A positive and proactive approach with a genuine interest in IT The desire for self-improvement and personal growth. The desire to succeed both individually and as a team. Support and participate in technical and project certification as an ongoing process. A Full UK driving license. Be flexible and willing to travel. Desired Technical Skills: Support experience with Microsoft Windows 10 and 11 including OS installation. Office 365 Administration Skills. Active Directory Administration Skills. Experience with Antivirus Software. Experience with Microsoft Office. Experience installing and troubleshooting software applications. Experience installing and troubleshooting printers. Experience in supporting Citrix. ITIL best practice certification Project methodology and certification Project involvement and moving projects forward. Hardware troubleshooting skills. An excellent understanding of computer hardware i.e., CPUs, memory, disk storage. Responding promptly to incidents and service requests, adhering to agreed Service Level Agreements (SLAs). Assisting in the management and maintenance of client systems, networks, and applications. Collaborating with various support teams to escalate and resolve complex issues comprehensively. Willingness to want to aid in supporting all aspects of the IT service assisting other teams where required from helpdesk, support through to architectural design and implementation. Documenting support activities, solutions, and creating knowledge base articles to drive continuous improvement and knowledge sharing. Experience with Windows Server. Experience in utilising ITSM tool sets. Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop screens would be an advantage Join our client's team and be part of a company that values personal growth, team success, and provides opportunities for continuous improvement in the world of IT.
Global IT end-User Support Specialist Central Oxford £35,000 per annum, Permanent COMPANY BENEFITS: Generous holiday allowance Generous pension scheme Performance recognition rewards Flexible hours On-site gym and shower facilities Life assurance Company health benefits We are recruiting for a Global IT end-User Support Specialist for a world-renowned international company based in Oxford. The IT End-User Support Specialist is responsible for the day-to-day operational delivery of on-site IT End-User Services across all companies within the group. The role will prioritize the delivery of End User Computing (EUC) services that deliver business value and enable users to exploit and benefit from the full range of services available to them (e.g., User hardware, Operating Systems, Applications, End-User Devices). The success and value of this role is driven (and measured) by the need to continually deliver a positive End-User Experience. The Role Delivery of assigned IT End-User Support activities and priorities within agreed service levels (e.g. Incidents, Changes, Service Requests, Service Improvements, projects) Review content on the existing website, making recommendations for what should be retained, revised/refreshed or removed Work closely with global business users and teams to exploit existing and new technology. Identify and exploit opportunities for automation and digitization of key processes and activities. Handover of new and replacement hardware, ensuring the end user has a good understanding how to use it and how to seek support. Keep up to date with the release cycle for key applications and ensure compatibility with the existing environment. Troubleshoot hardware issues and perform upgrades based on performance monitoring. Adhering to service management processes and standards. Ensuring excellent incident management to minimize business impact. Adhering to service management processes and standards. Ensuring excellent incident management to minimize business impact. Formulates and implements processes, procedures, and systems for tracking and analysing software, hardware, and equipment from requisition through retirement. Work with vendors for best quotation, price negotiation and creating purchase requisitions/purchase orders. Skills, Experience & Knowledge Excellent knowledge of Office 365 and MS Operating Systems Use of and understanding of IT Tools, Active Directory, Azure AD and Exchange Breadth of IT Support knowledge and demonstrable experience in support of PCs, Mobile Phones, or other User Technologies Experience using ITSM tools such as ServiceNow. Proven ability to troubleshoot and resolve both hardware and software technical issues. An enthusiastic commitment to delivering and maintaining a positive End-User Experience. An entrepreneurial spirit who can solve challenging problems, make a real impact in technology, and want to build something big. Excellent communication skills, both written and verbal, together with polite telephone manner Minimum Qualifications, Knowledge, and Experience: Degree in an IT related subject 2 years' experience in an IT End-User Service or Desktop Services role ITIL3/ITIL4 Certification, or 2 years' equivalent experience in an IT Service Management An understanding of Infrastructure technologies (e.g., Networking/SDWAN, SAN, VMWare, DNS, AD), including administration and operation. Experience of Microsoft 365 Deployment and Operations An understanding of Microsoft Azure Cloud Eco Systems and Services Operational experience of ServiceNow (ITSM - Incident Management; Change Management; Request Fulfilment). An understanding of Information Security (InfoSec) and Cyber Security fundamentals INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.