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IT Infrastructure Manager Salary: up to £75,000 Bonus Benefits Location: 3 days onsite in Croydon but they would prefer if you were fully onsite Working Hours: 40 hour working week Contract: Permanent A client is looking to hire an IT Infrastructure Manager who will own the planning, designing, implementation, operation and support of a large company's technology infrastructure. Responsibilities for the IT Infrastructure Manager : Travel to 2 other UK sites twice a year and India once or twice a year - the business will pay for this Leading an in-house team and third parties across architecture, security, engineering, delivery and support Defining, agreeing with the Head of IT and then owning an infrastructure strategy which is aligned with the wider IT and business strategies Owning and validating the roadmap for infrastructure services, ensuring all solutions provide the required level of availability, performance and security Overseeing the delivery of the infrastructure initiatives plan, ensuring all infrastructure projects are delivered within the pre-agreed parameters of time, cost, scope, risk, quality and benefits Ensuring all colleague infrastructure support tickets are resolved/fulfilled in line with SLA and colleague satisfaction targets, following agreed ITSM processes Ensuring effective DR/BCP plans exist to deliver the required RPOs and RTOs for all infrastructure services, including regular testing Managing the OPEX and CAPEX budgets for infrastructure services, seeking opportunities to optimise operational costs where possible Essential Skills for the IT Infrastructure Manager: Team management Microsoft licensing Leading enterprise scale infrastructure transformation, including planning, designing and building solutions that are aligned to strategic objectives Nutanix Other technical experience - networking, cloud, server etc Cyber security awareness Soft skills - strong communicator, team player, take responsibility & independent Desirable Skills for the IT Infrastructure Manager : Any relevant certifications Industry experience - MSP, Consultancy, Retail or Warehousing Linux Arcserve If you are interested in the IT Infrastructure Manager vacancy, please apply in the immediate instance. IT Manager, IT Infrastructure Manager, Infrastructure Manager
Our client is looking to appoint a Head of IT Service Management and Infrastructure whose responsibility will be to support and maintain their IT infrastructure and applications. You will address areas such as application & infrastructure operational support, service desk function, technical support (incl. out of hours), etc. The Head of IT Service Management and Infrastructure will manage a team of approximately 20 colleagues and a number of partners. Areas of responsibilities will include: ITSM Strategy and adoption, incl. Change Control Management / Incident Management Infrastructure (Cloud and on-prem), incl. DR End User Experience (Service Desk, End User Computing (EUC), AV) End User Applications (E5 suite of products) Networking Enterprise Security Hosting of Data Telephony / Call Centre 24/7 Control Room All Cyber considerations Budget / Licencing within the area of responsibility What they are looking for: Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience). Extensive relevant working experience in a similar role in a highly regulated and complex industry. ITIL Qualifications are highly desirable. Proficiency in managing an operational support environment with critical systems. Experience in managing external providers. Problem-solving: solves complex problems and provides effective solutions. Customer focus: develops and implements service excellence concepts. Managing People: implements effective people management practices. Decision-making: assesses the impact of actions and decisions. Leading: demonstrates direction. This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment agency. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for a safer job search.