Hours per week: Monday to Thursday - 07:00 - 19:00 - 48 hours per week
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services.
The company has a turnover of £1.5bn and operatesacross the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
Do you have a solid background in leading teams of between 10-15 people, ideally in a busy office or call centre environment?
You will be leading your own team of seasonal workers, who help to ensure the smooth running of a very busy operational period for our client.
In your leading role you will play an important role by allocating work within your team, driving performance to meet KPIs and supporting to deliver a high level of customer service.
We are currently recruiting for our client based close to Manchester for a Customer Contact Officer / Customer Service Advisor for a not-for-profit business.
Are you immediately available?
You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service.
Contract/duration: Fixed term from 1st July to 31st October
As the public face of our properties, you will be a member of our Welcome Team providing a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Hours/working pattern: Annualised 108 hours which averages at 6 hours a week including weekends and bank holidays, however the weekly hours may vary depending on property demand.