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Join Our Team as a Helpdesk IT Analyst! Do you have what it takes to thrive in a dynamic environment? Are you a tech enthusiast eager to embark on an exciting career journey? If yes, then this could be the role for you! We're looking for a Helpdesk IT Analyst to join our innovative team. About the Role The successful candidate will be responsible for supporting customers and colleagues with project support queries relating to internal IT issues or product support / delivery for our customers. This is a junior role and has great potential in a vibrant environment to move up. You will continue to add to a dynamic knowledge base of technical solutions, to ensure that the customer's and organisation's IT infrastructure are as efficient and productive as possible. Hours of Work: The shifts are 4 days on, 2 days off and cover weekends and Bank Holidays. Christmas Day, Boxing Day and New Year's Day are Bank Holidays and are classed as days off for all staff. Typical Shifts are: (Subject to change) Early Shift: 08:00 to 16:15 with a 45min lunch break Late Shift: 11:45 to 20:00 with a 45min lunch break Sunday Shift: 09:45 to 18:15 with a 45min lunch break Key Responsibilities: You will: Assist and direct staff and / or customers where support tickets are raised Support projects team with customer IT projects, including preparing IT equipment, EPOS and other scripted functions, to prepare equipment for live customer projects for our blue-chip client base Identify and implement, where requested by management, any necessary technological advances for enhancing business products and services Maintain and update existing products and services and provide documentation to support and educate employees and customers in said use where applicable Support and maintain software and hardware used in the organisation's day-to-day operations and services. Provide an excellent level of service to our customers, being professional and courteous at all times. In addition to the above there may be other duties to carry out in relation to business/customer operational needs as and when required by your line manager to include supporting the warehouse and projects team at busy times and when the helpdesk is not busy. The role will require you to provide excellent levels of service to both internal staff and external customers. Key Requirements: High school education or higher education preferred or, and some helpdesk / project support experience Demonstrates a desire and aptitude to learn new skills and work on automated systems. Self-motivated, confident and hard-working individual Strong organisational ability and time management skills Must be able to work and communicate effectively with both IT Professionals and customers alike and have the ability to adapt communication based on the audience's technical or non-technical ability Possesses an ability and desire to work in a dynamic, fluid, fast-paced environment Ability to work on multiple projects simultaneously, yet bring closure to all in a timely manner, as and when required Good verbal & written communications and interpersonal skills Must possess excellent problem-solving skills-the ability to logically and systematically identify and resolve issues Ability to read and interpret technical documentation and procedures Broad knowledge of common software packages including all Microsoft Office products including good knowledge of Windows / MAC. Salary & Benefits: The successful candidate will be rewarded with the following: £18,000 - £22,500 annual salary based on previous experience Discretionary bonus potential at year end 28 days' annual leave (inc bank holidays) - Xmas Day, Boxing Day and NYD closed so holidays Remote Access tools for working from home (if applicable) Group Stakeholder pension following a successful trial period How to Apply Don't miss the opportunity to launch your IT career with us! Apply now by submitting your CV to the link provided and become a vital part of our dynamic team, where your potential will shine. All applicants must be eligible to live and work in the UK, and due to the nature of our business have a clean driving licence and credit/criminal history. We are an equal opportunities employer.
IT Helpdesk Support Annual Salary: £24,000 - £25,000 plus potential quarterly bonus Location: York Ring Road Job Type: Full-time Your role will be to take day to day responsibility for the technical support queries which surround our client's product portfolio from internal and external customers. Ensuring that customer queries/problems/issues of a technical nature are fully resolved and the outcome is communicated and logged. To work as part of the operations team in a multifunctional role supporting the equipment checking, despatch and returns process. Working Monday to Friday hours 37.5 a week office hours. After training this role will have the ability to be hybrid with a mix of office and home working. Duties and Responsibilities: Provide prompt first-line technical support to customers via email, ticketing system, and phone calls. Assist customers resolving technical issues with equipment. Offer continuous support and guidance to the UK Sales and Operations team to meet customer expectations. Participate in the Company's Out of Hours' rota to address urgent technical queries (including weekends). Support customers during global sporting events, i.e. Football World Cup's and Olympics events. Maintain up-to-date product knowledge through various channels such as the intranet and equipment manuals. Assist the Operations team in testing data products to guarantee rental readiness and optimal functionality. Support with the equipment checking, despatch and returns process and related tasks. Ensure all customer contact including technical calls, customer queries are logged into the ticket system. Experience required: Excellent communication skills (Written & Verbal) Proficient in Microsoft office systems Email / Word / Excel. Able to work to tight deadlines and company SLAs. Able to explain technical information in a jargon-free way. Excellent listening skills. What's in it for you? Excellent company ethos and career opportunities Up to £1000 per annum bonus based on company profit scheme and paid quarterly 23 days holiday plus bank holidays increasing with length of service Simplyhealth, Denplan and life insurance Flexibility of remote working & office working Free onsite parking Contributory pension scheme If this sounds of interest don't hesitate in applying!