An excellent opportunity has become available within a successful and progressive technology and IT business located in the Greater Southampton area for an Application Support Analyst to join their growing team.
This role is vital in ensuring the company provide a seamless service to their customers, which is one of their highest priorities and they pride themselves on continuously delivering this exceptional standard to their clientele at all times.
This has led to them rapidly gaining success in the last few years, allowing them to expand their core functions and take on new like-minded members of staff.
We are looking to recruit an experienced hands on support manager who can provide 2nd line and ideally 3rd line support and who enjoys working in an environment in which they will have a broad responsibility and will have the opportunity to improve process and recommend technology improvements.
To be a success in this role will have a broad technical skill base and be able to provide hands on 2nd line and 3rd line support in an SME environment.
The role will be a combination of BAU Support and project work.
We are looking to recruit an experienced 2nd / 3rd line support engineer who enjoys working in an environment in which they will have a broad responsibility and will have the opportunity to improve process and recommend technology improvements.
To be a success in this role will have a broad technical skill base and be able to provide 2nd and 3rd line support in an SME environment.
The role will be a combination of BAU Support and project work.
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
In this role you will be responding to all types of consumer led correspondence so an ability to converse professionally both via verbal and written means is a must!
Duties Include
Be the first point of contact for all inbound Customer Support Enquires into the contact centre.
In this role, you'll be pivotal in assisting customers with their support queries, from logging service calls to troubleshooting software and process-related issues
We're seeking an Software Support Technician with outstanding communication and problem-solving abilities to join our dynamic support team.
I am actively seeking an enthusiastic D365 BC support professional, with skills in LS Retail technology, for a brilliant new role with a leading Microsoft Partner.
If you have experience supporting LS Retail/ supporting Business Central in a retail environment, and looking to build on your experience on fresh projects, this could be the role for you.
The role will involve the successful candidate playing a key part in the day to day support of my clients global retail clients; across the BC and LS Retail platforms.