Do you have the skills to play an important role in providing technical assistance and support to end-users within our organization?
Do you have experience to be the initial point of contact for all IT-related inquiries and issues, ranging from hardware and software problems to network and connectivity issues.
Do you want to expand your IT career within a join an new and exciting company.
You will be an IT Help Desk Support professional with adept customer service skills to manage client expectations, handle tier 2 (remote support) calls, and efficiently resolve support cases, ensuring the continued effectiveness of client systems and enhancing our client's reputation.
Our client, who is based near Macclesfield, Cheshire, is seeking experienced IT Help Desk Support.
Incident and Request Management: Manage and resolve incidents and service requests focusing on Office 365, Windows Desktop, and Laptop issues.
General
I am looking for someone who is passionate about IT and eager to grow their expertise in Microsoft 365, Device Management (iPhones), Windows Desktop and Laptop Support, including Build and Deployment.
This role is a perfect match for individuals with 1-2 years of experience or those keen to embark on their IT support career, backed by a keen interest in IT and a desire to explore a career in IT.
You would be working on the IT Help Desk providing first line support across the whole organisation, which is made up of 17 trusts with various departments in multiple locations, including the UK and East Africa, and composed of over 100 staff.
Reports to: Head of IT
This is an exciting opportunity for someone passionate and motivated to work for an organisation that is driven by a strong sense of purpose, an enthusiasm for Philanthropy and the desire to make a lasting impact in society.
IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid technical background covering Second Line Support with some Third Line (although this is not a full blown Third Line Support role) is required for a busy Helpdesk and deskside project work with an IT Company based in London.
The ideal candidate will have a solid background in supporting, installing and troubleshooting IT Networks both remotely and onsite covering Routers, Switches, Hubs, Firewalls, LAN / WAN etc.
(The offices are a few minutes' walk from Holborn Station).
ALH Recruitment are looking to recruit an IT Helpdesk Support Technician/Administrator with immediate effect for our global leading client based in Stamford, Lincolnshire.
Your primary responsibility will be to ensure the smooth operation of computer systems, software, and hardware by resolving technical issues and providing timely support.
You will play a critical role in providing technical assistance and support to end-users within our clients organisation, ensuring they can work efficiently and effectively with minimal disruptions.