The IT support engineer will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT manager.
The position provides exposure to a broad range of IT-related projects and activities.
The position is responsible for supporting and maintaining the Desktop operating systems and phones plus general maintenance of all IT-related hardware/software.
Triage incoming calls from customers, using fact-finding skills to assess their needs leading to the provision of straight-forward pensions guidance, signposting them to the most appropriate service ensuring they get the right guidance at the right time, or booking the appropriate appointment based on their needs.
The Pension Support Coordinator will report directly to Pensions Operations Manager.
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