Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas:
As a 2nd Line Network Engineer, your primary responsibility is to provide technical support and assistance to customers or clients who are experiencing more complex technical issues.
Work alongside the 3rd Line resolver teams to investigate and resolve incidents affecting the supported platforms either due to detection by the monitoring toolset or upon notification of a fault through the Service Desk ticket logging process.
It is therefore imperative for the MAT that the right individuals are employed, to allow this growth and ensure high standards across the trust.
This multi-academy trust has a number of sites across the Greater Manchester area, having experienced significant growth over recent years and with further expansion plans to add additional sites in September 2024.
Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians.
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based within our offices in Trafford Park, Manchester with travel to our Blackpool offices essential on a weekly basis.
We are seeking a proactive hands on IT Technician/Manager to lead our technology department, with a focus on managing M365, AD, and Azure AD systems.
The successful applicant will be a key player in our industrial manufacturing operations, ensuring smooth and efficient technological processes across the board.
Our client is a well-established player in the industrial and manufacturing industry, boasting a sizeable workforce.
The Department for Business and Trade ("DBT") and Inspire People are partnering together to bring you an exciting opportunity for Lead Improvement Architects/Managers to create and deliver a Technical Services Improvement Plan which will sit at the heart of the DDaT programme of governance and assurance improvement across their technical estates.
Join a team at the heart of the global economy!
Salary between £52,000 to £65,600 plus excellent Civil Service benefits including 27% pension contribution.
You will be responsible for assisting with the maintenance and support of IT systems as well as contributing to IT project work as required.
We are recruiting for an IT Analyst to join the Service Desk team based at our Clients head office in Spinningfields, Manchester, providing support to all of the firms 750 employees across our Manchester, Liverpool, and London offices.
As an IT Analyst, you and other members of the Service team will be the first point of contact for all users via telephone, email and face to face in conjunction with a service desk management system within an agreed SLA.