Manage and maintain good quality, accurate documentation on all IT processes.
About the role
To provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services.
General
Countrystyle is a member of the family-owned Heathcote Holdings Group of resource management companies and as a family run business our people and customers are at the heart of our growth and drive for passion for solution focused service.
Our client a leading professional services firm who pride themselves on providing a high quality, responsive and tailored service, are looking for an IT Assistant to work closely with the IT Manager to join their growing Service team.
If so this may be the role for you!
Do you have experience in a busy customer support role
Do you have interest in IT and are looking for an entry level role to kick start your career?
The Customer Experience (CX) team focus on the service customers receive post sale, your new role as National Performance Coordinator is to support Samsung's repair partners with continuous improvement, training, service levels and repairs.
Your mission will be to build strong internal and external relationships their our repair partner network, supporting their continuous improvement, implementing change and uplifting performance.
ARE YOU THE ONE
At Samsung UK, the Customer Experience team is the go-to squad for all things customer support, covering a wide range of products and services.