We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program
Today, we're an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector.
Established in the 80's, XMA has grown to become one of the top ten largest value-added resellers in the UK.
The IT Technician's role is to be the first escalation point for the IT Support team, ensuring security, support and guidance of IT Support.
In addition, the role supports the Infrastructure Engineer, Application Support Manager and Business Technology Partner to ensure that the business maintains a robust, secure and evolving IT environment.
Key Duties
Handle 1st and 2nd line IT support and collaborate with 3rd line support.
Much of this analysis has been used to support capability acquisitions including requirements trade-off analysis, operational effectiveness / Analysis of Alternatives (AoA) studies and business case support, including benefits analysis.
This has included applying soft methods and stakeholder engagement skills to structure problems, conducting historical trends and data analysis to identify trends and support concept development, and simulation modelling and Multi-Criteria Decision Analysis (MCDA) to evaluate options.
Our client has extensive OR/OA experience applied throughout the capability lifecycle from early-stage concept development to acquisition in all domains.
This has included applying soft methods and stakeholder engagement skills to structure problems, conducting historical trends and data analysis to identify trends and support concept development, and simulation modelling and Multi-Criteria Decision Analysis (MCDA) to evaluate options.
Our client has extensive OR/OA experience applied throughout the capability lifecycle from early-stage concept development to acquisition in all domains.
Are you a SQL focused Database Engineer looking to join a hugely successful infrastructure team within one of our flagship UK accounts?
As a SQL Database Engineer, you would be covering a large enterprise database estate of over 200 instances, working in modern agile ways, tackling BAU and projects head on as a collective, whilst maintaining a relaxed and fun environment to work in.
Automation and AI will be at the heart of all your work, as you look to automate tasks within the production environments bringing better ways of working and improving delivery speed of manual tasks.
As a newly merged College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workplace culture and one that offers competitive benefits for its staff.
By joining us, you will personally be part of the change we are driving and will play a pivotal role in supporting the growth and development of our brilliant students, turning them into future leaders and innovators.
Everyone at the College is part of the bigger picture and together, each role makes an impact and in turn a difference to our students learning journey.
Operational Analyst / Operational Research Consultant - Defence
As an Operational Analysis Consultant, you will be providing the evidence to help the UK MOD and industry to make better decisions.
Our client is a successful technical consultancy providing professional services and are a technology partner to global, defence, energy, space and intelligence & communications companies.