A Not for Profit Organisation in Central London is seeking an IT Support Analyst on a permanent basis.
The IT Support Analyst will report to the helpdesk team lead and will be a primary contact for 1st, 2nd and some 3rd line IT support services to residents, members and the trust staff.
This role will be hybrid working, 2-3 days a week in the office.
Posted by Randstad Technologies • £35K/yr to £40K/yr
Third Line Support Analyst - Horsham OR Watford - Onsite - Permanent
The Ideal candidate will be providing escalated support to end users, ensuring they can perform their tasks without disruption.
This role involves managing and resolving incidents that were escalated from the 2nd line of support, logging and prioritising requests, and working to resolve them within Service Level Agreements (SLAs).
Posted by Proactive Appointments • £40K/yr to £45K/yr
Our client is urgently looking for an experienced IT Support Analyst to join their team based in London on a permanent basis.
Working as part of the IT team, you will have a variety of duties including being expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls, as well as some project work.
You will be the onsite presence for desk side support to users.