We are seeking a dynamic and experienced Senior IT Operations Manager to lead and develop our internal IT operations, overseeing infrastructure, service desk, and the delivery of key technology transformation projects.
You will manage a Helpdesk Lead (with a team of 5) and an Infrastructure Lead (with a team of 3), ensuring the consistent delivery of robust, secure, and scalable IT services across the business.
General
This role will be pivotal in driving the housing of our MSP-managed infrastructure in-house, resetting and rebuilding our Azure environment, embedding cyber security practices, and supporting business-as-usual (BAU) operations.
Posted by Hays Specialist Recruitment Limited • £45K/yr to £50K/yr
Your key responsibilities
Troubleshoot and manage day-to-day tech issues: store internet, tills, phones, POS, data, and other platforms.
Own incident response and request handling - ensure quick resolution or escalation.
General
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