Posted by Hays Specialist Recruitment Limited • £350/day
Operations Support Assistant - 350 Inside IR35/Hybrid Working
We are seeking a Operations Support Assistant to join an exciting client's team on a temporary basis.
You will support the client by answering corporate phone lines and triage service requests raised by Internal and External clients.
Key Responsibilities
To ensure that the corporate telephone lines are answered in a professional manner and dealing with the callers request in the most appropriate manner.
Join a dynamic team of professionals dedicated to driving innovation for Client Care Technology (CCT) which is a sub-division of Corporate Technology where we build and support applications for Payments Investigation domain.
Our client, a well established and rapidly expanding employee benefits consultancy, is currently looking to recruit an Employee Benefits Operations Support to join their growing operational team.
You will be responsible for supporting the Head of Operations and broader operations team with change, delivery and ongoing maintenance projects within their growing employee benefits division.
You will support with the production of consistent documentation such as process flow diagrams, training manuals, template letters etc.
You will work closely with IT teams and business stakeholders to ensure the platform meets organisational needs, supports ITIL processes, and delivers high-quality IT services.
As an ITSM Implementation Specialist, you will be responsible for the administration, customisation, and maintenance of the ITSM platform (e.g., ServiceNow, BMC Remedy, Cherwell, etc.).
Your role will also involve troubleshooting platform issues, ensuring seamless integration with other tools, and driving automation and efficiency improvements.
In this role you will work across a number of divisions and help drive the business to even higher levels of performance in order to meet a growing order book.
This will include resource planning, budgetary management and management of the ERP system.
You will be responsible for ensuring the production operation is fully equipped and sufficiently resourced to meet customer demand, as the company has a first class reputation for timely and reliable delivery.
Posted by In Technology Group Limited • £45K/yr to £55K/yr
Overview
Our client, a provider of IT Managed Services and IT infrastructure solutions, is looking for an experienced Information Security Officer to join their team.
Their IT solutions focus on Dell products, Cisco networking, Citrix, Microsoft, and their in-house cloud platform.
With clients across the UK, Europe, and APAC, including private corporations and government organizations, the company operates a security-first culture, which is crucial to its success.