As the IT Operations Director, you will manage daily operational functions, overseeing critical areas including a busy 24/7 Service Desk, Customer Success and Customer Experience teams.
Your role will ensure efficiency, scalability, and alignment with my client's strategic goals.
Reporting to the CEO, you will lead your team, working closely to enhance service delivery, foster continuous improvement, and support future growth.
As a IT Operations Manager, you will oversee the daily operations of their digital infrastructure, ensuring optimal performance, security, and compliance.
Our client are on a mission to revolutionise their industry by leveraging cutting-edge technology and their strategic partnership with Google to create seamless, intelligent, and scalable solutions for businesses worldwide
They foster a work environment that nurtures self-starters, highly motivated individuals, and continuous learners who are fuelled by curiosity and a passion for outcome-driven results.
Reporting to the IT Operations Manager this technical role has specific focus on the College's site based IT systems responding to IT issues along with ensuring the viability of desktop systems and local applications.
Technical functions
Provide general 1st / 2nd / 3rd line IT support to users on-site.
Site Co-ordinator with responsibility for the IT resources and management of staff at locations responsible for, with the opportunity to move around to different sites to broaden skillsets and to fulfil the demands of the IT Services team availability.
Install, configure computer hardware (IP phones, mobile devices, workstations, peripherals etc.
Provide day to day hands on technical support on the Corporate and Customer managed IT infrastructure and projects.
Work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) as well as nominated customer gateways, servers and laptops.
Oversee the management of AD / M365 user accounts for on-site and remote users across multiple locations, ensuring proper access controls and security measures.
Robert Half have partnered on an exclusive engagement with an establish public services organisation based in the Peebles area to recruit an IT Support Engineer on a permanent basis.
An International Legal and Financial Services company based in Central Leeds is looking to expand it's IT Operations Team.
The team is responsible for monitoring and supporting all internal systems using monitoring tools ensuring all system monitoring alerts are processed in a timelymanner, managing all Incidents and Changes are dealt with appropriately.
This role will require 4 on 4 off shift pattern comprising of two 12 hour days and two 12 hour nights.
IT Operations Manager with strong experience in managing IT teams, especially in IT service management is required by a leading company in central Cardiff.
A brand new role, to take overall ownership of the IT team, sitting above a line management team that's already in place.
An exciting opportunity has emerged for a motivated individual with a passion for IT to join a rapidly growing business as a Junior IT Operations Engineer.
This role offers a unique chance to gain hands-on experience across various disciplines including O365, networking, servers, and IT security operations, while being trained by skilled engineers.
If you have 1st line support experience and are looking to develop your career, this is the perfect opportunity!