___________________
_______________________
____________________
_____________________
_____________________
_____________________
________________________
__________________________
_____________________
________________________
IT Operations Manager. This well established and highly successful financial services organisation has an excellent reputation and is now looking for an IT Operations Manager, a newly created role. As the company's IT infrastructure and its administration are delivered by third parties, while IT knowledge is of significant value, this role is primarily one of a outsourced services management, rather than "hands on" technical, nature. The successful candidate will be responsible for the day-to-day delivery of company's outsourced IT and Security services, managing technology vendors, overseeing controls, implementing new processes and facilitating the relationship between the business and the systems that support it. Knowledge of the London insurance market would be beneficial but not essential . Experience managing third party supplier relationships and a working knowledge of cyber security, resilience and control is required. Duties will include Management of core, outsourced IT services contract. Project management. Change management , working alongside Operations Manager. Onsite IT support and triage of issues prior to escalation to relevant supplier. Member of Incident Response Team. Membership of the monthly Information Security Forum. Management of software and device estate. Ongoing development of governance and controls around IT and Data. Auditor liaison and response.
The IT Manager you will drive the discussion around how technology supports and powers our business, ensuring the streamlined operation of IT in alignment with company objectives. The role requires the IT Manager to have a hands-on technical approach to problem-solving and a positive, proactive, and innovative attitude towards providing digital solutions. Main Duties & Responsibilities: 5 Days on site - You must be able to travel to site location (Near Stratford Upon Avon West Midlands) Lead IT Department operational and strategic activity, including fostering innovation, planning projects and supporting the employee base. End to end ownership of incidents from diagnosis to resolution of technical issues and queries Onsite and remote service of user platform management administration and Support. Printer and peripheral maintenance, including telephony and mobile phone support. Administration of service user starters, leavers and workstation set up and imaging. Maintain and administer MS AD windows desktop environment through various industry tools Develop, implement and champion all IT policies and procedures, including those for architecture, cyber security, disaster recovery, standards, purchasing, and service provision. Provide support across a wide range of IT related platforms. Liaising with 3rd party service providers when necessary. Maintain and administer hardware and software. Ensure IT asset logs are maintained. Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements. Research and stay up-to-date with new IT technologies and solutions. Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems. Contributing to the development of service platforms, such as MS SharePoint and automation. Undertake IT projects as instructed by the Finance and Operations Director. M&A IT systems Integration. What you'll need to succeed: Exhibit sound and accurate judgement and include appropriate colleagues in the decision-making process The ability to communicate technical issues to a non-technical audience Driven, and highly motivated with a strong willingness to learn Must be a team player, energetic with a positive 'can do' attitude and enjoy collaborating. Demonstrate a high level of customer service and be approachable Enjoy problem solving Hold a valid passport and a UK driving license with access to a suitable vehicle Demonstrate solid IT Support experience (1st/2nd line) Become an expert in our Microsoft Dynamics 365 operating system. Demonstrate an understanding and technical ability of key skills (such as, Windows 10, networking, problem solving) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk