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Job Title - IT Operations Analyst Sector - Finance Salary - £25,000 - £30,000 Location - Central London This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT. Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases. Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support. Role requirements: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines Good communicator with a customer-oriented attitude Excellent attention to detail and someone who will look to improve processes where relevant Degree or training in Computer Science or a related subject is highly desirable Key Responsibilities: Provide comprehensive desktop support, encompassing telecoms and network services. Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC. Address and resolve user issues efficiently through the ticketing system. Ensure clarity during application and peripheral installations for users. Employ targeted questioning to diagnose problems and implement effective solutions. Deliver clear, step-by-step instructions to users for problem resolution. Conduct troubleshooting for remote sites with precision. Persistently test alternative pathways until issues are successfully resolved. Customize desktop applications to suit user requirements. Maintain detailed logs of technical issues and their solutions. Escalate unresolved issues to the appropriate level within the support team. Follow up with users to confirm the functionality of their systems post-resolution. Report user feedback and suggest potential product enhancements or improvements. Assist in the creation of technical documentation and manuals to enhance user understanding. If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you an IT operations technician/Infrastructure engineer looking for your next challenge? You MUST have experience working within Insurance (London market preferably) & also the following experience below: MSSQL/VMware/ Windows Server.- Microsoft applications including Office 365, Microsoft server and desktop operation systems.- Virtualisation and VDI with a familiarity with remote desktop applications and help desk software. Networking and wireless technologies.- IT related security products/services.- Financial services related third party applications such as Eclipse, RMS, VIPR, ECF, Sequel Claims, Cognos, Sun Accounts is not essential but would be advantageous Main Purpose of the role: The IT Operations team is responsible for maintaining the company's IT services and equipment including troubleshooting, detecting, and solving technical problems, installing/ updating hardware and software and providing high quality support to improve the organisational effectiveness and colleague's productivity Please only apply if you have worked in Insurance and this client does not offer sponsorship.
Located in Southampton we are working with a thriving client with a focus on innovation and efficiency The company are continually investing in cutting-edge technologies to streamline their operations and to fully leverage the potential of the tools being invested in. They are currently seeking a talented IT Applications Engineer to join their team. Position Overview: Reporting directly to the Operations Director the role will play a pivotal role in maximising the utilisation of the Microsoft applications suite, particularly Microsoft Dynamics. This individual will collaborate and support the Ops Director in harnessing the full potential of the Microsoft investments. Key Responsibilities: Microsoft Applications Optimisation: Lead efforts to optimise the use of Microsoft Business Central and other Microsoft applications across the organisation. Data Cleansing and Accuracy: Ensure data integrity by implementing rigorous data cleansing procedures and maintaining high levels of accuracy in all systems. User Needs Assessment: Work alongside the Operations Director to understand user requirements and identify opportunities for improvement in application usage. Recommendation and Implementation: Recommend actionable insights and strategies to improve operational efficiency's, streamline processes, and enhance data reporting accuracy. Training and Support: Provide training and ongoing support to users to facilitate the adoption of best practices and maximise the benefits of Microsoft applications. Collaboration: Collaborate cross-functionally with various departments to align IT solutions with business objectives and drive continuous improvement. What We Are Looking For In You: Proven experience in using Microsoft applications, especially Microsoft Dynamics Experience in data cleansing and ensuring data accuracy. Experience with Power BI Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels. Analytic mindset with a keen eye for detail and problem-solving abilities. Ability to work independently as well as part of a team in a fast-paced environment. If you are passionate about leveraging technology to drive business success and thrive in a dynamic environment, we would love to hear from you. Please submit your CV via the "Apply" button or email for more details. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.