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Job Title - IT Operations Analyst Sector - Finance Salary - £25,000 - £30,000 Location - Central London This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT. Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases. Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support. Role requirements: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines Good communicator with a customer-oriented attitude Excellent attention to detail and someone who will look to improve processes where relevant Degree or training in Computer Science or a related subject is highly desirable Key Responsibilities: Provide comprehensive desktop support, encompassing telecoms and network services. Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC. Address and resolve user issues efficiently through the ticketing system. Ensure clarity during application and peripheral installations for users. Employ targeted questioning to diagnose problems and implement effective solutions. Deliver clear, step-by-step instructions to users for problem resolution. Conduct troubleshooting for remote sites with precision. Persistently test alternative pathways until issues are successfully resolved. Customize desktop applications to suit user requirements. Maintain detailed logs of technical issues and their solutions. Escalate unresolved issues to the appropriate level within the support team. Follow up with users to confirm the functionality of their systems post-resolution. Report user feedback and suggest potential product enhancements or improvements. Assist in the creation of technical documentation and manuals to enhance user understanding. If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you an IT operations technician/Infrastructure engineer looking for your next challenge? You MUST have experience working within Insurance (London market preferably) & also the following experience below: MSSQL/VMware/ Windows Server.- Microsoft applications including Office 365, Microsoft server and desktop operation systems.- Virtualisation and VDI with a familiarity with remote desktop applications and help desk software. Networking and wireless technologies.- IT related security products/services.- Financial services related third party applications such as Eclipse, RMS, VIPR, ECF, Sequel Claims, Cognos, Sun Accounts is not essential but would be advantageous Main Purpose of the role: The IT Operations team is responsible for maintaining the company's IT services and equipment including troubleshooting, detecting, and solving technical problems, installing/ updating hardware and software and providing high quality support to improve the organisational effectiveness and colleague's productivity Please only apply if you have worked in Insurance and this client does not offer sponsorship.
We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you. Job Title: Total Rewards Operations Analyst Location: Maidenhead/Reading (Hybrid - 3 days per week onsite) Duration: 12 months contract initially The Challenge: Come join Employee Experience team as a Total Rewards Operations Analyst, reporting to Client's Sr Manager, Rewards Operations. In this role, you will leverage your unique position at the intersection of all the global Rewards functions (Compensation, Benefits, Global Mobility) to enhance the overall team by supporting vendor management, project management, presentation development, reporting, and data collection. You will lead cross-functional projects, with business requirements driven by one of the Rewards functions and partner with other teams across EX (HR) including: ERC, Business Partners, Employee Communications, Procurement & Supplier Management, and TechOps. The ideal candidate shouldn't expect one day to be the same as the previous, but will have some core BAU responsibilities.. Responsibilities: Vendor Management: Leads the vendor relationship with our global benefit administration platform working closely with internal stakeholders and vendor contacts to ensure the system is meeting the needs of the business. Supporting our global and regional benefit program managers with operational components of their programs within the system Project Management: Manages the project and resources required to deliver, including (but not limited to) managing the timeline, resource allocation, and client expectations. Creates, maintains and delivers project plans. Keeps the project team informed of risks, weaknesses or opportunities that could impact the success of the project and escalates to upper management as appropriate. Makes recommendations for changes/adaptations to project plan based on changing data or conditions. Provides timely and accurate reporting of project status. Holds team members accountable for their commitments, milestones, and deliverables. Tracks open issues and escalates to management to determine the impact on decisions and negotiate trade-offs. Additional Responsibilities: Develops PowerPoint slides or presentations for projects & other ad hoc requests. Process assigned Workday tasks Support other Rewards Operation Team members on projects that may include, but are not limited to: SLA metric reporting, system testing, and gathering data and metrics Skills: Excellent English written and verbal communication skills Excellent presentation & PowerPoint skills Excellent Excel skills Meticulous, organized, detail-oriented approach to work Strong project management and expectation management skills Experience in the planning and execution of multiple projects with overlapping schedules and diverse stakeholders Experience: Minimum 3 years human resource experience Experience working with a global benefit administration platform Experience with international benefit programs Professional experience in a project management role preferred Experience with Workday preferred Experience compiling, analysing, and reporting employee and vendor metrics Education: Bachelor's degree or equivalent in Human Resources, finance/accounting, communications, business, information sciences, or related field preferred.