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IT Systems Manager Southampton Hybrid - 2/3 days WFH Are you an IT Manager looking for a new challenge? Look no further, one of our long-standing clients is looking for a new IT Systems Manager to join their well-established business within the logistics sector. Our client is looking for someone who's experienced at managing a team and not afraid to get their hands dirty. You will be responsible for a team of 4 consisting of a Security Analyst, an Infrastructure Manager, and 2 Systems Technologists (3rd line support), along with other IT functions within the business. You will play a vital role in maintaining and ensuring the smooth running of the IT Systems within the business and also to adhere to project specifications, costs, and timelines. Benefits: Salary: up to £70,000 25 days Holiday Bank Holidays Enhanced Pension Health Schemes Sick Pay (Up to 52 Weeks) Main duties and responsibilities: Manage the maintenance and support of the existing technical IT systems and Infrastructure. Responsibility for Cyber security and compliance of the UK systems. Ensure within expected timelines the maximum availability of systems. Manage, and support the System Technologist team. Ensure the IT Business Continuity plan is in place, functioning, and further developed for increased functionality. Implement and maintain the company's IT policies. Ensure the legal compliance of IT responsible regulations. Identify, investigate, and introduce technologies to improve productivity and security. Participate as IT technical lead in projects not led by the IT department. Project Manage technical projects, manage resources, and coordinate with the business. Liaise and co-ordinate with the Corporate IT team. Co-ordinate with other IT departments and the Business to provide a high level of service to the business. Any other duties commensurate with skills, scope, and time available. Key job requirements: An experienced IT Manager with a proven track Ability to understand the wider IT arena as well as individual Ability to multitask and work well under pressure, prioritising workload and managing conflicting Good interpersonal skills with the ability to interact effectively with all levels of staff across the business, as well as key customers and suppliers. Articulation of technical information to non-technical Excellent organisational and time management Attention to Ability to work on own initiative and as part of a Ability to plan and manage their own and the team's workload to meet Regular travel will be required To apply for this role please call , send your CV to or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Professional Services Resource Manager Southampton Hybrid. 2-3 day per week onsite Permanent salary £45,000 - £50,000 Role Purpose: Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage, schedule and deliver professional services to the customer base. The PS Resource Manager is responsible for planning and coordinating the professional service resources needs to function effectively. They will work with multiple teams, from consultants to Managed Services Specialists to the project management office. Qualifications, Experience, Knowledge and Skills: Essential 1. The ability to forecast the resource requirements for the entire department. 2. The Professional Services Resource Manager will often work on multiple projects at once, so it's important to be able to manage their time effectively. To meet deadlines and complete work on time. 3. Excellent communication skills to communicate with clients and other stakeholders for the successful delivery of project-related tasks. 4. Successful proven track record in the delivery of technical projects to customers 5. Minimum of 24 month's work experience in a similar role in a managed service provider environment 6. A demonstrable experience in working with multiple technologies within a Managed Service Provider 7. Excellent computing and technical skills 8. Exceptional coordination and planning skills 9. Be able to acquire new knowledge and skills quickly and apply them to business situations 10. Excellent interpersonal, communication, negotiation, and presentation skills 11. Knowledge and experience of Microsoft-based solutions Desirable 1. Degree-level education or equivalent experience 2. Recognised project management qualification, e.g., PRINCE2, MSP, APMP 3. Demonstrable experience in Service introduction and Go to Market' processes 4. Experience in an IT, Cloud or service-related industry Responsibilities: 1. Deliver a high team performance level. Accountable for effective people management to ensure a high level of team morale, timely customer incident management and consistent achievement of operational targets including KPIs, SLA and OLAs. 2. Responsible for managing all direct reports through PDP program and regular 1:1's, identifying training needs, and performance improvements and ensuring all training is completed in line with an individual's PDP. 3. Onboard new resources and provide orientation to company policies and procedures. 4. Monitor resource utilisation and performance levels and take corrective action as necessary. 5. Completing and creating detailed plans for resource management 6. Managing employees to ensure that all workers are using current procedures and equipment. 7. Working with clients to schedule projects, including providing updates throughout the process. 8. Monitoring project revenues, identifying potential cost overruns, and creating contingency plans to prevent spending overruns. 9. Coordinating with the procurement team and partners to schedule deliveries of materials needed for projects. 10. Scheduling the professional services engineers for projects 11. Ensuring that all materials arrive on schedule and are in good condition. 12. Reviewing project plans to ensure that they meet delivery standards and other requirements. 13. Maintaining inventory records of all materials required for projects. 14. Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer's IT service. 15. Proactively assisting with recommendations and delivery of solutions to its customers maximising customer satisfaction and revenue growth. 16. Keep up to date with best practices in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of products and Managed Services.