We are currently seeking an experienced and dynamic IT Manager to lead all aspects of our UK Operations IT infrastructure, systems and services to ensure performance, security and efficiency.
We are a cleaning, security and soft services business operating from regional offices UK wide, serving clients in sectors that include: Commercial, Corporate, Pharmaceutical, Retail, Manufacturing and Education.
We pride ourselves on client satisfaction and the development of our staff through regular training and a shared sense of responsibility, with a family-feel to our business.
We seek an experienced IT Project Manager to lead, plan, and execute IT projects, ensuring timely delivery within budget and to high-quality standards.
As a bridge between IT and business units, you will manage stakeholder expectations and ensure successful technology integration.
Key Duties & Responsibilities
Lead IT projects, defining scope, goals, and deliverables.
Out client is a fast growing and impressive Machinery wholesaler who are looking to expand their team with an Manager who has a strong E-Commerce background.
Management of the helpdesk function, line management of team of helpdesk coordinators.
Managing the end to end process of reactive call management, including logging of the work, liaising with the operational teams, uploading of any relevant documentation, customer expectation management, communication with the customer through the journey, and closing the job in the system.
General
We are working with a leading facilities maintenance provider to recruit an experienced Facilities Helpdesk Manager to join and lead a team across various FM key accounts at their office in Kenilworth.