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Closing date: 27-05-2024 Customer Team Leader Location: 1 Marshal Parade; Coldharbour Road, Pyrford, Woking, GU22 8SW Pay: £13.32 per hour Contract: 20 hours per week regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (From 6:30am), afternoons, late evenings (Store Closing) and weekends, to be discussed at interview. Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected Make sure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to make shopping a great experience for our customers Support your store manager by deputising when they're not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have A genuine care for the needs of customers and members The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor Great people skills, with the ability to build positive relationships with customers and colleagues Strong organisational and problem-solving skills A desire to learn, grow and develop your leadership skills The flexibility to work a range of different shifts Why Co-op? Full, paid training and dedicated support for your personal development and career progression 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends) A pension scheme with up to 10% employer contributions Wagestream a money management app giving you access to a percentage of your pay as you earn it 36 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service YuLife an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing. As part of the application process for this job, you'll need to complete an online assessment. It will take around 10 minutes to complete the test.
The hourly rate for this role is £12.69 and up to £14.05 across selected locations within London.The importance of your role. Fantastic customer care is at the heart of everything we do, and as a Relief Pharmacy Dispenser you'll be part of helping customers and patients feel good. It's everything from the clear advice and care you offer them, to the wide ranges of services we provide.This is a great opportunity to develop your pharmacy career and make a difference to the lives of our patients. How will you do it? With different types of pharmacies all over the UK, we're giving patients the very best care and attention with the services we offer. You will be providing healthy lifestyle advice and health services to our patients across a number of store locations. You'll do this through great conversations as well as delivering the technical aspects of supplying medicines.This is often a fast paced environment, and you will interact with many different people, and will be a core member of the pharmacy and healthcare team. What you'll be doing day to day. It's all about providing health advice through focussed conversations with our patients, whilst giving clear and accurate answers and advice. Your duties will include: Tailoring conversations with every customer to ensure they leave your pharmacy feeling informed and confident about their healthcare needs.Delivering the technical aspects of the dispensary whilst ensuring the safe supply of medicines e.g. ordering medicines, labelling, dispensing, endorsing and collection of prescriptions.Complying with legal and professional requirements and accepted guidance on professional practice in Boots.Seeking opportunities to engage with GPs and practice teams to promote services and items.Delivering efficient dispensary operations and ensuring dispensing losses are minimised. What you'll need to have. We're offering you an exciting career opportunity and a chance to continue your professional journey. You will need to have an NVQ Level 2 in Pharmacy Services to join us.But it isn't just about experience or knowledge, we're looking for people with a genuine passion for customer care, and who will be ambassadors for healthcare in our stores.You will have the ability to build strong relationships with patients and your team, and will be able to understand individual customer needs and tailor your support and advice appropriately.To work across our pharmacy and healthcare area you also need to have a Medicines Counter Assistant (NVQ2) qualification or equivalent. However, if you have not previously completed this, we'll support your development to complete this training when you start with us.If you are interested in further developing your professional career, we can support you towards achieving both competency and knowledge based NVQ Level 3 (QCF) qualification in Pharmacy Services to become eligible to register with the GPHC as a Pharmacy Technician. This could then lead to an Accuracy Checking Pharmacy Technician (ACPT) role. As you continue to develop your healthcare knowledge through these qualifications and roles, your pay and benefits will reflect this.Excitingly, this is just one of several routes your career could take you within Boots! Our Diversity and Inclusion commitment. Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance.This role is subject to a DBS/PVG check in certain locations. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. You will have the opportunity to discuss the matter with us before we make a decision. Our Benefits. We have a great range of benefits that go beyond salary and offer flexibility to suit you: Competitive holiday allowance (with the option to buy more days)Boots Retirement Savings Plan pension schemeDiscretionary annual bonus schemeEnhanced Maternity / Paternity / Adoption leave pay£100 gift card for colleagues expecting/adopting a babyFlexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a weekGenerous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare)Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship. All rewards and benefits are subject to change and eligibility.[#video# https://youtu.be/qqWXIBCy7Y?sisC1ZJN9qILDSv7wo{#400,300#}#/video#]
About Boots We are the UK's leading pharmacy-led health and beauty retailer. With over 2500 stores in the UK, our purpose is to help our customers look and feel better than they thought possible. For almost 170 years, we have used our expertise to help improve the health and wellbeing of local communities. Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance. What you can expect: As a Pharmacist with us, it goes without saying that you'll be providing excellent customer and patient care it's more than just dispensing medicine, it's listening to and inspiring others whilst giving them your expert advice and reassurance. Delivering the pharmacy strategy through providing expert care and adviceAccountable for legal and ethical decisions in the pharmacyBuilding pharmacy capability of store teamsConducting continual review through audit, observations and risk assessment to ensure customer and patient safety is paramountDelivering a range of professional pharmacy services What's in it for you? Pharmacists are at the heart of our business and have been since we opened our first pharmacy 170 years ago. We know how important it is to reward the great work they do. We have a range of benefits that go beyond salary and offer flexibility to suit individual needs. These include: Competitive base salaryMarket leading pension contributionsAnnual performance based bonus33 days including bank holidays with the option to buy moreBespoke location benefits that could include relocation support, location allowance, location honorarium (dependent on location)Enhanced maternity payBoots staff discountGPHC fees paidContribution towards RPS feesProfessional indemnity insurance with the option of selecting further free cover if you also work in Primary Care settings up to 3 days per week (subject to terms).Access to our benefits platform such as cycle to work, child care vouchers, additional holiday purchase, gym discount, dental insurance, life insurance, critical illness insurance to name a few! What's next for you? Click here to explore how your Pharmacy career can progress with us... Career Progression: You will be able to develop your career with a wide variety of opportunities. From continuing your professional development in clinical services, to becoming one of over 2,200 Macmillan Information Pharmacists, or progressing into store management, we'll give you all the training and support you need from our award winning L&D team. Variety: With the opportunity to work in the community, in local health centres, care services and hospitals, to busy retail stores and airports, you will be able to do what you love, in a store that you love. You'll be working in a fast paced, inspiring environment that allows you to deliver genuine care and build great relationships with your patients, customers, and your team. What you need: To be successful in this role you will have a professional, caring character and a true desire to help others feel good. In addition you will: Be registered with relevant pharmacy regulator (GPhC, PSNI, PSI)Demonstrate high levels of professional expertise and be widely respected by stakeholders, peers, patients, customers and external local professionalsHave a passion for community pharmacy and providing the best care for our customers.Have a love of working collaboratively with a team-centred approachHave excellent knowledge of pharmacy operations and provisions of national and local servicesRole model communication skills; you will hold excellent face to face interactions to effectively meet the varied needs of customers and patients in pharmacy We offer a number of flexible working options to suit our colleagues needs including job share and part time working. Our website shows examples of colleagues enjoying different working patterns. If this interests you, please talk to us about it. This role is subject to a DBS/PVG check, Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. You will have the opportunity to discuss the matter with us before we make a decision.
About the role As a Pharmacist with us you'll be providing excellent customer and patient care, it's more than dispensing medicine, it's listening and providing your expert advice and reassurance. Your main areas of responsibility will be: Delivering the pharmacy strategy through providing expert care and adviceAccountable for legal and ethical decisions in the pharmacyBuilding the pharmacy capability of store teamsConducting continual review through audit, observations and risk assessment to ensure customer and patient safety is paramountDelivering a range of professional pharmacy services What you'll need to have To be successful in this role you will have a professional, caring character and a true desire to help us change for the better. In addition you will: Be registered with relevant pharmacy regulator (GPhC, PSNI, PSI)Demonstrate high levels of professional expertise and be widely respected by stakeholders, peers, patients, customers and external local professionalsHave a passion for community pharmacy and providing the best care for our customers.Be collaborative with a team-centred approachHave excellent knowledge of pharmacy operations and provisions of national and local servicesBe a great communicator; able to put people at ease and effectively meet the varied needs of our customers and patients Our benefits Boots Retirement Savings PlanEnhanced maternity/paternity/adoption leave payDiscretionary annual bonusGenerous employee discountsAccess to a range of learning and development resources and programmesReimbursement of GPHC/GOC fees in fullContribution towards RPS feesProfessional indemnity insurance with the option of selecting further free cover if you also work in Primary Care settings up to 3 days per week (subject to terms). We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility). Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots We're always looking for people who care; people who can change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better. To find out more about life and careers at Boots, click here. What's next If successful on application, a member of the recruitment team will be in touch to find a time to discuss your application.We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.You will complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. 3 days, 12 hours per day. 36 hours in total in The Cobham store
About the role As a Relief Pharmacist with us you'll be providing excellent customer and patient care, it's more than dispensing medicine, it's listening and providing your expert advice and reassurance. You won't be based from one pharmacy, but provide service to customers and patients across a range of pharmacies. Your main areas of responsibility will be: Delivering the pharmacy strategy through providing expert care and adviceAccountable for legal and ethical decisions in the pharmacyBuilding the pharmacy capability of store teamsConducting continual review through audit, observations and risk assessment to ensure customer and patient safety is paramountDelivering a range of professional pharmacy services What you'll need to have To be successful in this role you will have a professional, caring character and a true desire to help us change for the better. In addition you will: Be registered with relevant pharmacy regulator (GPhC, PSNI, PSI)Demonstrate high levels of professional expertise and be widely respected by stakeholders, peers, patients, customers and external local professionalsHave a passion for community pharmacy and providing the best care for our customers.Be collaborative with a team-centered approachHave excellent knowledge of pharmacy operations and provisions of national and local servicesBe a great communicator; able to put people at ease and effectively meet the varied needs of our customers and patients Our benefits Boots Retirement Savings PlanEnhanced maternity/paternity/adoption leave payDiscretionary annual bonusGenerous employee discountsAccess to a range of learning and development resources and programmesReimbursement of GPHC/GOC fees in fullContribution towards RPS feesProfessional indemnity insurance with the option of selecting further free cover if you also work in Primary Care settings up to 3 days per week (subject to terms). We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better. What's next If successful on application, a member of the recruitment team will be in touch to find a time to discuss your application.We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.You will complete an Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. The role will be based in the Guildford and surrounding stores as part of the relief team.