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Job Title: Outreach Adviser Location: Homebased (covering the Midlands and surrounding areas) Salary: £28,639 Increasing to £32,612 following successful completion of a 6 months' probation period Job Type: Full time, 12 months Fixed term The Role: We are currently looking for an Outreach Adviser to join our vibrant and committed Outreach team in the Midlands on a 12 Month Fixed Term contract, there will be a potential for the role to be made permanent or to be extended. The successful candidate will be client focused and an excellent listener, have demonstrable experience working with people in sensitive and emotionally demanding situations and be passionate about protecting our vulnerable clients. The post holder will support our national Asylum Services to support our most vulnerable asylum seekers across the UK through a mixture of telephone and face to face advice. You will primarily provide day to day support for clients and partners in need of Outreach, ensuring that compliance with Home Office standards is met. If you are an excellent communicator, have the ability to diffuse difficult situations and without becoming personally involved and are looking for an exciting role within an ever-growing, fast paced team, we'd love to hear from you! As the Outreach Adviser your duties would include: Assisting clients with applications for Asylum Support and Move on Services Signposting clients to specialised support where required To manage a caseload offering appropriate support in a designated timeframe Provide Advice and Guidance to Asylum Seekers as required Provide signposting and make referrals to other services as appropriate Assist clients, report any issues to accommodation providers and the Home Office to highlight any safeguarding concerns Ensure the Outreach and Move on Manager is kept updated with any trends Occasionally training or meetings are organised outside of normal working hours. The post-holder will be expected to attend whenever reasonably practicable Undertake any other duties which may be assigned from time to time and may include cover for other funded projects The experience and skills you need: ?Excellent interpersonal skills/ability to communicate with diverse groups Experience working in a multi-disciplinary and multi-cultural environment Ability to work flexibly on own initiative and as part of a team as required What else to expect: An induction and training period, where you will learn about Asylum Processes, meet your new colleagues, develop your knowledge of our different inbound and outbound communications, and learn what makes our Outreach team a 'Great Place to Work' The role is a homebased role; however, the position will be covering the North East region and travel may sometimes be necessary and therefore flexibility is required Please note that interviews are expected to take place in the new year About Migrant Help: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. These are some of the benefits we offer: Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Clearance (CTC) Therefore the applicant must: Be able to provide a valid passport e.g. 10-year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment Closing Date: 20th May 2024 Please click on the APPLY button to complete the application form for this role. Candidates with the relevant experience or job titles of; Care Advisor, Helpline Advisor, Customer Service Advisor, Customer Service, Admin, Administrator, Complaints Officer, Customer Support, Customer Service Executive, Customer Service Consultant, Customer Aid, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator may also be considered.
Job Title: Community Liaison Coordinator - Midlands Location: Homebased (covering Midlands and surrounding areas) Salary: £37,425 per annum Job Type: Full time, 12 Month Fixed Term The Role: We are currently looking for a Community Liaison Coordinator to join our vibrant and committed Specialised Services team, on a 12 Month fixed term contract, with the potential for this to be extended or made permanent. The successful candidate will be an excellent communicator and have the ability to work collaboratively in a productive environment. The purpose of this role is to contribute to the overall success of our organisation in accordance with Migrant Help's visions, values and objectives. This involves working with local communities to meet the needs of asylum seekers and lead on community co-ordination of VCS services and activities. If you are empathetic with demonstrable experience of community development work and are looking for an exciting role that makes a difference, we'd love to hear from you! As the Community Liaison Coordinator your duties would include: ? Establish, build and maintain excellent relationships with key stakeholder, community organisations and voluntary sector agencies, within the Asylum Seekers and Refugee sector, to establish referral protocols, commissioning arrangements and partnership working agreements to support the effective delivery of the AIRE contract and to promote Migrant Help provision as a complimentary part of the wider support community To map regional provision of services (pastoral, health, art, fitness activities etc.) and update the Directory of Local Services to support clients within the Midlands and surrounding areas Work with local partners and community groups to co-ordinate the wider VCS offer on site and plan a varied activity program for the clients housed in Midlands and surrounding areas Work in partnership with the AIRE Outreach team to ensure our most vulnerable clients are well supported To instigate and build on working relationships with statutory sector providers such as DWP, JCP, housing and education in order to map integration pathways and facilitate effective move-on Provide information and training to third sector / community groups to enable them to be proactive in their assistance of asylum seekers/ refused asylum seekers as required The experience and skills you need: Excellent networking, and promotional skills Ability to communicate professionally with multiple stakeholders - both written and verbally Good inter-personal skills and the ability to relate to a wide range of people Ability to work under pressure and to meet deadlines What else to expect: Our Specialised Services teams operate Monday to Friday between the hours of 8.30am and 5.30pm This is a homebased role, however travel around the Midlands and surrounding areas is required, due to the locations you would need to have access to transport About Migrant Help: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. ??These are some of the benefits we offer: Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Clearance (CTC) Therefore the applicant must: Be able to provide a valid passport e.g. 10-year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment Closing Date: 15th May 2024 Please click on the APPLY button to complete the application form for this role. Candidates with the experience or relevant job titles of Helpline Advisor, Customer Service Advisor, Customer Service, Administrator, Complaints Officer, Customer Support, Customer Service Consultant, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator will also be considered for this role.