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Purpose of the Role Provide an excellent level of customer service to internal and external stakeholders. Key Responsibilities Responding to issues in a timely manner and owning through to satisfactory completion by taking responsibility for every query received. Escalating issues where necessary in a timely manner and ensuring satisfactory completion. Using reporting to highlight problems areas where issues are failing to be resolved. Inbox management Produce and maintain a tracker spreadsheet to improve visibility of all risk management email inbox status each morning. Escalate to Safety management team when issues are not understood or cannot be dealt with. Any issue requiring urgent assistance to be escalated to the Safety immediately. Compliance Assist the compliance manager on the production, updating of compliance reporting. Assist in updating client compliance systems as required. Produce required KPI reports as per client requirement or the Safety management team. Have full overview of outstanding actions on compliance system and agree procedure for dealing with said actions Become the key person logging and dealing with all H&S and Environmental incidents, help to investigate and close these out. Be able to produce summary and detailed reports to the Safety Management team. Training and Communications Undertake the Savills Pathway on HS & E to gain knowledge and competency in the areas required to work in. Contribute towards the Safety newsletter. Skills, Knowledge and Experience Ability to multi-task and use own initiative. Good administration skills. Good planning and organisational skills. Attention to detail. Good interpersonal/verbal and written communication skills. Energetic and self motivated. Pro-active/takes ownership of responsibilities. Ability to work well under tight deadlines. Friendly and well presented with ability to be client facing Have a "Can Do" attitude. Working Hours - 9.00am 17.30pm #LI-DNI Please see our Benefits Booklet for more information.
As an Assistant Manager you'll inspire and lead your team, use your passion and strategic thinking to drive the business forward and help us change for the better. With opportunities to progress your career in beauty, healthcare and opticians, our brilliant training teams will ensure you have all the tools you need to succeed in your current role and beyond. About the role You will lead, challenge and inspire your team to deliver business growth by providing care to our customers and patients You will report into the Store Manager and assist them in driving customer experience, sales and business KPIs Deliver a sustainable and efficient retail and pharmacy operating platform in your store to ensure stock availability, control costs, minimise loss and meet our customers' expectations Conduct regular reviews, audits and risk assessments to protect patient and public safety What you'll need to have Confident leadership skills with the ability to coach others Excellent communication skills, and able to act as a brand ambassador for Boots throughout your store and region A strong understanding of how to lead and deliver a company strategy, with the ability to implement in store to lead strong performance results Ability to work at pace and react to the changing needs of the customer A collaborative personality and able to succeed in a team centred approach Experience keeping up to date with your own learning and development It would be great if you also have Confidence with navigating and embracing new technology 1 years of experience working in a similar role at a large retailer Our benefits Discretionary annual bonus Generous employee discounts Flexible benefits scheme including discounted gym membership, life assurance, activity passes, holiday buying and much more. We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; Click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility). Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better. To find out more about life and careers at Boots, Click Here What's next If you're application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email. We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.