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Healthy, Wealthy and Happy.... come join the team in our picturesque and serene Marlow office. We are offering you the opportunity to use your enthusiasm in the constantly evolving Recruitment world, no experience is necessary apart from a commercial mind and we'll give you the skills and learning to be highly successful. "My journey in recruitment began when I fell into it, I was working all the hours in hospitality, long weekends and evenings to earn a decent living. In 1997 broken and tired I was given the opportunity to give recruitment a try, because I love talking to people I thought why not?! I can't say it was easy but it's the happiest I've ever been and it's the most I've ever been paid, I get to talk to people all day... and I can talk! But I get paid to do so and make people happy too" If you would like to see if recruitment is for you, please reply to this advert with a bit about you, a CV would be great, but I am more interested in you. In addition to the career path we offer a great Base salary, Uncapped commission, Vitality Healthcare with all it's benefits, Incentives like Holidays, Weekend breaks, Team Nights out, Experience days, 25 days holiday and your birthday off, for every year worked we offer an extra day off up to a maximum of 30 days annual leave, working from our beautiful serene Marlow offices, flexible hybrid working. We promise to always be ambitious, not just for ourselves but for you as our clients and candidates. You can count on Trinity. Always Bespoke, Open Minded, Trusted Advisor, Human, Commitment, Ambitious
Are you a Customer Service Agent who is looking for a new and exciting opportunity to join a growing retail brand? Our client due to growth are looking for a Customer Service Agent to join them on a permanent basis If you're looking for a company with great benefits and culture - then please apply! This leading international power tools company are looking for a Customer Service Executive to bring value to their team! They offer great company culture and the opportunity for growth They are looking for someone that has previous experience within an Ecommerce Customer Service position. Within this role you will be dealing directly with customers via telephone and electronically, managing all customer orders, returns and enquiries. What's in it for you? 25 days annual leave plus Bank holidays Hybrid working (on completion of probation) Private Medical and Dental Insurance (single cover), on successful completion or probation period 5% employer pension contribution subject to employee 4% contribution (on successful completion of 12 weeks waiting period) Life Assurance benefit 4x Annual Salary (on successful completion of probation period) Gym subsidy that allows employees to claim up £200 towards the cost of their recognised Gym Membership - on successful completion or probation period Experience Required You will have a good working knowledge of CRM systems You will have previous experience within a Customer Service Ecommerce position You will have an understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations You will have a self-motivated, passionate, and enthusiastic approach to work and provide excellent customer service. You will have excellent communication skills, both oral and written, with experience of dealing with challenging customer complaints. Responsibilities Managing all direct customer orders as per the internal sales order process Dealing directly with customers either by telephone or electronically via internal Contact Centre Solution and CRM systems Handling and responding efficiently to all general and order specific direct customer enquiries Supporting with order status updates and delivery tracking queries Effectively managing calls, enquiries, orders, complaints and log all details of actions taken within CRM system to support case management Effectively managing the complex customer complaints and escalating it to the right stakeholders to support resolutions Our client is unable to offer sponsorship, therefore we are unable to review any candidates that do not have the full right to work in the UK