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Here at Iceland we're different. We care. We're not a dull stuffy corporate. We're one big team. A diverse group of people who get stuck in and work together. If this is how you like to work then please read on. An exciting opportunity has arisen within our HR team for a HR Case Manager on a Permanent basis. The candidate will be preferably be based around the Oxfordshire area. The role is field based with nationwide travel inc North London. PURPOSE OF ROLE To provide a professional, proactive, expert telephone and written HR advisory service to managers at all levels across the business. To provide advice and guidance to managers on complex people matters with a focus on gaining the best outcomes for both the business and the colleague. Specifically in relation to the management of serious conduct matters, capability, employee concerns and employee relations issues, including the management of suspensions and investigations. This includes reviewing investigation reports and complex letters or communications. To provide active support to managers in the day to day case management of serious / complex employment issues whilst at all times considering the commercial constraints of the business and the legal framework KEY ACCOUNTABILITIES/TASKS Act as a fully participating member of the HR team supporting HR and liaising and developing effective working relationships with wider stakeholders Manage a portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales Where appropriate, provide face to face support to Managers or act as HR lead on complex people matters, including hearings and appeals within nationwide locations Ensure good employment practice through the provision of clear advice and guidance in line with Iceland's HR policies, procedures and guidelines Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements. Work autonomously whilst using own initiative, on delegated work areas and where appropriate seek advice from senior colleagues when required Take every opportunity to coach managers in aspects of people management including communication, robust decision making, fairness and consistency and application Reviewing and preparing (where appropriate) letters/ documents in readiness for and after formal hearings and providing feedback to Managers where required Ensure all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion and ensuring personnel database reflects accurately QUALIFICATIONS/KNOWLEDGE/EXPERIENCE Proven track record of managing a range of complex HR cases Demonstrable, comprehensive up to date working knowledge of UK employment law and legislation and its' implications for employers Confident communication with people at all levels, with a style that is clear, engaging, coaching and collaborative whilst at times of challenge can hold your own Demonstrate strong partnership working with a variety of stakeholders Ideally CIPD qualified (Level 7) Experience of applying a commercial and pragmatic approach to providing HR risk based solutions to difficult issues that arise within challenging situations Ability to work flexibly in an agile way in order to meet deadlines and respond positively and constructively to feedback Can evidence building capability within a coaching framework Good analytical and problem solving skills Full UK Driving licence (field based roles) Make a difference to your career, we expect a lot but you'll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care. Alongside this we can offer you: A very competitive salary with an excellent benefits package 25 days holiday, plus 8 days bank holiday 15% store discount, 30% club individual restaurant discount Discounted gym membership Charity fundraising events Educational sponsorship Enhanced maternity/paternity leave Long service awards Reward & recognition Company Car
Housing Assistant Location: The designated office base is Abbey House, Abingdon. The councils operate in a truly flexible, and hybrid way where the focus is on outcomes not where you work. Salary and grade: £26,369 per year, Grade 3 Duration of role: Fixed term until August 2025 Hours per week 37 hours per week Closing date: 20 May 2024 Interviews : to take place 23 May 2024 The aim of the Housing Needs Team is to ensure that people in housing need have access to the housing and support necessary to meet their requirements. The Housing Assistant will play an active role in meeting these aims, and in the provision of an efficient and effective housing service by: answering basic telephone enquiries and dealing with routine correspondence assisting in processing housing register applications and maintaining the Council's housing register ensuring that customer care, Best Value and best practice are given priority processing invoices and dealing with enquiries relating to payments and bills ensuring that accurate and appropriate records are kept using both computer and manual systems, ensuring that confidentiality and data protection are observed. assisting in the preparation and presentation of statistics, reports and other documentation as required ordering stationery and equipment as required making bookings for meetings or other events and taking minutes of meetings developing and maintaining good working relationships with colleagues within the team, across the District Councils and with external and partner agencies as appropriate assisting with project work as required attending and participating in meetings and training events as required playing an active role in the work of the team, ensuring that team and corporate priorities and targets are met and that procedures are followed undertaking any other duties relating to the work of the team as required The duties may vary from time to time without changing the nature of the post or the level of responsibility and the post holder may also be required to carry out any other duties appropriate to the grading of the post. About you Your essential skills, knowledge and experience experience of dealing with vulnerable, and in some cases distressed people experience of face-to-face contact with customers ability to use IT systems, such as email, word and excel... knowledge of advice and support services likely to be relevant to the team's customers good oral and written communication skills good interpersonal skills understanding of confidentiality experience of working well in a team full driving license and use of a car insured for business use Your essential qualifications 5 GCSE's at grades A C, or equivalent level of qualification If you have the following experience or qualifications it's a bonus knowledge of tenancy law and housing legislation knowledge of welfare rights knowledge of data protection legislation familiarity with the Districts experience of working in local government experience of working in social housing About us Our vision and values are important to the councils and we expect you to support them and embed them in the way we work. Our vision We are seen as being customer-focussed, approachable and business-like. We are honest and open and are renowned for providing high quality cost effective services. Our values We act with integrity and show respect We are all accountable We are passionate about our business We strive for simplicity We love success The benefits we offer A basic 25 days annual leave per annum, rising to 30 days after five years. You also have all the bank holidays to look forward to and time off between Christmas and New Year. Flexible working and annualised hours a flexible approach to work that our employees love! Salary pay awards most jobs give scope for a pay increase after six months or the following April (depending on your start date) and we also review salaries each April. A generous career average pension scheme which includes life insurance of three times your salary The opportunity to purchase a bike through Cycle scheme (cheaper than directly through a store) so that you can cycle to work! Various schemes to keep you healthy (reduced gym membership, free swims, free eye tests for DSE users and more) We give you two days per year to volunteer within the local community. A range of resources, support, and activities to help you maintain your wellbeing including a monthly wellbeing hour in addition to annualised hours (the ability to work flexibly as long as, over the course of the year, you complete your contracted hours) and annual leave. You may have experience in the following: Housing Support Officer, Housing Services Coordinator, Housing Needs Administrator, Housing Liaison Officer, Housing Solutions Assistant, Tenancy Support Assistant, Housing Enrolment Officer, Housing Register Coordinator, Housing Welfare Assistant, Housing Customer Care Officer, etc. REF-213 813