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About The Role Here at OCS we currently have an opportunity for a Domestic Manager to join our incredible team. This is a great opportunity for a customer focused individual to join a world leading soft facilities management company, which can offer unrivalled opportunities for career progression. You will be an excellent people Manager as you will hold operational management responsibility for the Domestic Services Department. Managing over 200 staff, you will adopt a highly organised approach to your busy and varied workload. In this role you will be responsible for the overall management of Supervisors and Domestic Staff ensuring they are technically competent and fully engaged in their role. You will ensure patients receive care in an environment that is clean, safe, caring and welcoming all of the time whilst also ensuring that the risk of healthcare associated infections is minimised through developing, implementing and monitoring infection control practices. The role reports directly to the Operational Manager working within a subordinate team of service managers, team supervisors; you will be responsible for maintaining and developing the domestic operations team ensuring recruitment, training and administration requirements are maintained to the required standard. Meeting OCS management expectations and administration requirements of the role. The role will be instrumental in implementing the new National Standards of Healthcare Cleanliness 2021 working closely with the Trusts Senior Management Team, Infection Prevention Control, and the supervisory team. In this respect, you will work closely with other service stream managers to work effectively and harmoniously in an adaptive and challenging environment. You will be working Monday to Friday (Occasional Weekends), 40 hours per week, on a permanent, full-time basis. Main Duties & Responsibilities of the Role Adhere to budgeted levels of labour and other costs. Implement the selection, training, motivation, discipline, safety and general welfare of the staff under your control. Provide input into recruitment of operative staff on authorisation of the Operational Manager To operate within the company core values which are all underpinned by the ethical values of To develop a culture of trust and co-operation within the wider contract with focus on OCS values (Care, Expert, Safety and Trustworthy). To deal with all Employee Relations issues as they arrive in an efficient timely manner, seeking advice as necessary. Develop good relationships with hospital staff in line with best practice management, in order to ensure satisfaction with our service, commitment to our long-term presence and the further extension of our business within the hospital and other hospitals. Create and deliver on monthly performance or project reports in a timely manner. Ensure appropriate level of staff/ operative retention maintained through effective leadership and motivation. Carry out any reasonable instruction as directed by your Operational Manager I.e Investigation/ Disciplinary. Requirements: Good standard of general education Good working knowledge of Microsoft Office packages including Word and Excel Formulate and deliver PowerPoint presentations when required to do so - desirable Ability to speak to all personnel irrespective of grade and communicate in fluent English Ability to write monthly and quarterly reports IOSH Registration to a MIWFM Level 3 Supervisory Qualification or equivalent. Experience of working in a busy healthcare or Total Facilities Management environment & ability to be flexible in approach to working times to meet with the needs of the business. Working 5 over 7 days and changing working patterns. Reporting & Administration experience Previous Experience working in a complex healthcare settings and familiarity with either 2007 or the new 2021 Cleaning standards IT Literate Experience of managing a team Soft FM trade speciality in domestic cleaning within healthcare. Excellent communication skills, of both written and verbal English To be smartly presented and be polite at all times Ability to communicate with staff at all levels Ability to remain calm under pressure Attention to detail IT Literate Strong time management and prioritisation skills Proactive/Can do attitude About The Company OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.