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Autism Practitioners Central Area Services Part Time Positions available £12.00 - £12.75 per hour / £23,088- £24,526 pro rata Sleepover rate £96.00 Reference: SA608 At Scottish Autism we acknowledge the specialist support our staff provide to autistic individuals, therefore those doing support work are known as Autism Practitioners. We provide outstanding training and are continuously improving to ensure all our Autism Practitioners are supported and have the skills to deliver a quality service. This post is a good opportunity for those with a generic support worker experience to specialise. An exciting opportunity has arisen to join our team within Central Area Services. Currently supporting over 70 autistic adults within a variety of settings across Forth Valley, you'll be joining an established team making a real difference to people's lives. As an Autism Practitioner, experience of working within social care is desirable but not essential as we are seeking to appoint people who share our values and are willing to learn and develop into the role. We will support you to do this by offering an extensive autism specific training programme. Autism Practitioners will work as part of a team to: - Develop personalised support plans for the supported individual. - Build positive relationships with the supported individual. - Work in partnership with the supported individual, their family and health professionals. - Work with stakeholders to ensure the supported individual's life goals and aspirations are at the centre of their support. On a day-to-day basis, Autism Practitioners enable supported individuals: - To take part in their chosen activities, - To help maintain their tenancies and support them to make the decisions that matter to them. - With personal care, promoting independence and active citizenship, community inclusion, support with household chores etc. - You can also expect to be out and about supporting the individual to access and engage in their local community and to take part in activities of their choice, which is great fun for all. As part of your role, you will be required to undertake shift work, including weekends, evenings and required for on-call, so flexibility towards working hours is key. We encourage and welcome applications from people with lived experience of autism. We need people who share the following values with Scottish Autism: Collaboration - We work with others and value their opinions. Compassion - We work with each other and our individuals with care and kindness. Change Makers - We never stand still, we move positively forward always focussed on quality and being the best Contribution - We love what we do, we never lose sight of our purpose and the difference we make in society. "I love my workplace; the organisation values are displayed on the walls which promotes a positive working environment." Staff member. Scottish Autism offers you: Staff wellbeing is priority, and we strive to ensure all colleagues feel valued and supported at work. We provide an excellent benefits package which includes a competitive salary and a personalised learning pathway for all. We keep it simple with 3 pay points. You progress at your pace as you develop. We benchmark regularly to ensure the rates are competitive. - 32 days' holiday pro rata (which increases with your length of service) - Sector leading training from day one, including fully funded support to complete your necessary SVQ - Non-contributory life assurance scheme - Workplace Pension (Employer matched up to 9%) - Discount platform - Employee Assistance Programme. These posts are subject to a PVG Disclosure check. All new employees must register with the Scottish Social Services Council within 6 months of starting in post. Scottish Autism cover all the costs of PVG membership and SSSC Registration for employees. Scottish Autism is a smoke free organisation. Our aim is to protect the Health and Wellbeing of our employees and the individuals we support by providing a smoke free environment. Closing Date: 13th June 2024 Please note, the closing date may be brought forward due to high applicant levels. Valuing diversity and promoting equal opportunities is at the heart of our vision, mission and values. Registered charity number is SC009068 So, if you'd like to join us as an Autism Practitioner, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Customer Service Representative - Stirling Salary: From £23400-£23400 Customer Service Representative - Stirling Starting at £23,400 per year Monday to Friday, 9am-5pm Hybrid remote Kildean Business Park, Stirling, FK8 1FT Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the 'Customer Experience Partner' for our clients. Summary of the role: Due to the recent growth of our company, we will be recruiting multiple Customer Service Representatives each month throughout the year. We are based in our new, modern office in Kildean Business Park. We have abundant free parking on site. We also provide a free shuttle bus from Stirling station to our office. The roles are either office based or a mix of office based and work from home (hybrid arrangement) after the initial onsite training period. Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives! Flexible hours are available to suit your availability, work life balance and wellbeing. The starting salary is £23,400 per year, with a pay review on completion of probation after 6 months. Benefits: We offer 31 days holiday (including bank holidays) Eligibility for an annual discretionary bonus scheme A contributory company pension scheme Excellent employee wellbeing and assistance support programmes A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What you'll be doing: Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most. What we're looking for: Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time. Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically. Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles. About Diligenta Here at Diligenta, we are proud to be the single largest provider of outsourced third party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 Million customers ( nearly 1 in 4 of the UK population ). We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. In fact, we pay out close to £1.3 Billion every month to customers we serve. Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We help our clients move away from aging technology systems onto our modern digital platform. We have been very successful in that way, more than tripling our business over the last 5 years. Our close to 10,000 strong workforce are everyday thinking about how they can improve our service. If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.PandoLogic. Keywords: Customer Service Representative, Location: Alva, SCT - FK12 5AS