Responsible for receiving and administering all housing complaints into the service within set timescales.
Somerset Council's housing landlord service provides housing management services to approximately 5,600 council housing tenants.
The role is predominantly supporting colleagues to provide an effective complaints handling service to meet the requirements of the Housing Ombudsman and Social Housing Regulator:
Responsible for receiving and administering all housing complaints into the service within set timescales.
Interrogating in-house systems, speaking to colleagues and using policies and processes to identify whether the contact received is a service request or complaint.
General
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