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Lived Experience Peer Support Worker (Homelessness/Rough Sleeping) 2 x Full time posts available, 37 hours per week Salary - £22,389 - £25,753 Temporary until 31 March 2025 (Subject to further funding) We have an exciting opportunity for 2 x Lived Experience Peer Support Workers to work alongside Sheffield City Councils Rough Sleeper Teams and Street Outreach Service. You will play a part in the delivery of the Councils Rough Sleeping Programme and Strategy, with the aim of improving peoples experience and outcomes. What we are looking for: The majority of people Rough Sleeping or at risk of, have experienced multiple disadvantage and trauma. You will act as a mentor and expert by experience, to people rough sleeping or at risk of rough sleeping. You will use your lived experience and insight to increase engagement, build relationships and develop understanding. We are looking for compassionate and dedicated individuals and we welcome people from diverse backgrounds with different life experiences. We believe this makes our team stronger. It is essential that you have lived experience in any one or more of the following areas: Homelessness Insecure Housing Rough Sleeping Criminal Justice System (Desirable) Who you are: We want to know what you enjoy doing and what you will do well. We want to ensure that this role is the right fit for you, so we are particularly interested in people who are: Excellent at building trusting relationships, strong communication and active listening skills, great at reaching out, connecting and engaging with a wide range of people. Empathetic and non-judgemental; open, honest and friendly, able to see and support the potential in people. A well of positivity, hopeful and optimistic, always seeking solutions. Have a good understanding of the challenges faced by those experiencing homelessness and the systemic factors contributing to homelessness. Knowledge of local resources and support services for individuals experiencing homelessness is advantageous. Have lived experience yourself of either Homelessness or Insecure Housing, Rough Sleeping and/or the Criminal Justice System. Ideally you will have been in recovery for a minimum of 2 years. Able to use your own lived experience to support others in an authentic, credible and appropriate way. Willing to develop your practice in peer support, strength-based approaches and motivational interviewing Please see the job description and person specification for more information, including the strengths we believe will lead to success in this role. More about the role: This specific service is funded by Sheffield City Council, via the Rough Sleeping Programme and Department for Levelling Up, Housing and Communities (DLUHC). SYHA deliver a Coproduction and Peer Support Service to support the Changing Futures programme in Sheffield. These new roles will sit under the Changing Futures umbrella and add to our existing Peer Support Worker roles. Where will you be based? The post will be based at SYHA's head office at 152 Rockingham Street, Sheffield, with co-location in the Rough Sleeper and Housing First Teams, within and commissioned by Sheffield City Council. You may also be required to work at other partner organisations such as community settings, prison, probation, and voluntary services in line with the requirements of the role. Benefits: Flexible working hours of 37 hours per week, negotiable (we're happy to discuss part-time hours) 27 days holiday, plus 8 bank holidays, plus 4 SYHA days connected to bank holidays (pro-rata'd for part time staff) Benefits which include an excellent flexible working scheme, family friendly perks, wellbeing scheme, discounts scheme Access to a wide range of training and development to support you in your role. Pension contribution Who we are: At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So we work with people in different ways - from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent. Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds. Recruitment Drop in Sessions We are providing some recruitment drop-in sessions at our City Centre office in Sheffield. Come and have a chat with us to find out more. You can: Meet our friendly team including some of our existing lived experience peer support workers, find out more about the job & ask us any questions you have. Meet some of our lived experience Volunteers/Associates and find out about some of the work they're involved in. Have a chat with a member of our Human Resources Team about the benefits of working at SYHA Get great tips on applications & interviews from our Work & Wellbeing team Drop-in sessions will be available at our city centre office at 152 Rockingham Street, Sheffield, S1 4EB on the following dates: Wednesday 15th May 2pm-3:30pm Wednesday 22nd May 2pm-3:30pm Come to reception on the ground floor Closing Date: Tuesday 28th May, Midnight Interview Shortlisting Date: Wednesday 29th May Interviews Interviews will be held on Monday 3rd & Tuesday 4th June (Please keep both these dates available)
Housing Assistant Location: The designated office base is Abbey House, Abingdon. The councils operate in a truly flexible, and hybrid way where the focus is on outcomes not where you work. Salary and grade: £26,369 per year, Grade 3 Duration of role: Fixed term until August 2025 Hours per week 37 hours per week Closing date: 20 May 2024 Interviews : to take place 23 May 2024 The aim of the Housing Needs Team is to ensure that people in housing need have access to the housing and support necessary to meet their requirements. The Housing Assistant will play an active role in meeting these aims, and in the provision of an efficient and effective housing service by: answering basic telephone enquiries and dealing with routine correspondence assisting in processing housing register applications and maintaining the Council's housing register ensuring that customer care, Best Value and best practice are given priority processing invoices and dealing with enquiries relating to payments and bills ensuring that accurate and appropriate records are kept using both computer and manual systems, ensuring that confidentiality and data protection are observed. assisting in the preparation and presentation of statistics, reports and other documentation as required ordering stationery and equipment as required making bookings for meetings or other events and taking minutes of meetings developing and maintaining good working relationships with colleagues within the team, across the District Councils and with external and partner agencies as appropriate assisting with project work as required attending and participating in meetings and training events as required playing an active role in the work of the team, ensuring that team and corporate priorities and targets are met and that procedures are followed undertaking any other duties relating to the work of the team as required The duties may vary from time to time without changing the nature of the post or the level of responsibility and the post holder may also be required to carry out any other duties appropriate to the grading of the post. About you Your essential skills, knowledge and experience experience of dealing with vulnerable, and in some cases distressed people experience of face-to-face contact with customers ability to use IT systems, such as email, word and excel... knowledge of advice and support services likely to be relevant to the team's customers good oral and written communication skills good interpersonal skills understanding of confidentiality experience of working well in a team full driving license and use of a car insured for business use Your essential qualifications 5 GCSE's at grades A C, or equivalent level of qualification If you have the following experience or qualifications it's a bonus knowledge of tenancy law and housing legislation knowledge of welfare rights knowledge of data protection legislation familiarity with the Districts experience of working in local government experience of working in social housing About us Our vision and values are important to the councils and we expect you to support them and embed them in the way we work. Our vision We are seen as being customer-focussed, approachable and business-like. We are honest and open and are renowned for providing high quality cost effective services. Our values We act with integrity and show respect We are all accountable We are passionate about our business We strive for simplicity We love success The benefits we offer A basic 25 days annual leave per annum, rising to 30 days after five years. You also have all the bank holidays to look forward to and time off between Christmas and New Year. Flexible working and annualised hours a flexible approach to work that our employees love! Salary pay awards most jobs give scope for a pay increase after six months or the following April (depending on your start date) and we also review salaries each April. A generous career average pension scheme which includes life insurance of three times your salary The opportunity to purchase a bike through Cycle scheme (cheaper than directly through a store) so that you can cycle to work! Various schemes to keep you healthy (reduced gym membership, free swims, free eye tests for DSE users and more) We give you two days per year to volunteer within the local community. A range of resources, support, and activities to help you maintain your wellbeing including a monthly wellbeing hour in addition to annualised hours (the ability to work flexibly as long as, over the course of the year, you complete your contracted hours) and annual leave. You may have experience in the following: Housing Support Officer, Housing Services Coordinator, Housing Needs Administrator, Housing Liaison Officer, Housing Solutions Assistant, Tenancy Support Assistant, Housing Enrolment Officer, Housing Register Coordinator, Housing Welfare Assistant, Housing Customer Care Officer, etc. REF-213 813