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PMR are seeking a Resident Manager to work as part of the on-site team at our clients large Build to Rent development in Manchester Key Responsibilities & Accountabilities: Work with Resident Managers team to achieve average occupancy level of 95% Work with team to deliver great customer service. Assist with booking in maintenance requests with in house and external maintenance. Ensure 100% accuracy of data recording on Yardi. To be the primary, customer facing representative for all current and prospective residents, ensuring that they enjoy an exemplary experience from first enquiry to move-in, and on to an enduring and sustained residency experience thereafter To listen, to challenge and be ready to change things that raise expectations and set new living standards, working collaboratively with the wider team To meet set budgeted targets for occupancy and revenue, and customer satisfaction scores Ensure properties are ready for move-in and all required administration has been fully completed. Create accurate inventories and schedules of condition. Plan and undertake resident inductions, providing a fantastic move-in experience for our residents. Undertake pre-move out and move out inspections and manage the deposit release process for out-going residents. To create an environment that enables the General Manager to lead and define the overall resident proposition and deliver commercial performance. Dress and present show apartments. Play a leading role in organising and delivering events, social and community initiatives to support the SRM Property and Resident Experience. Handle incoming queries and provide excellent on-going support and aftercare to our residents. Accurately report and record all activity in line with company controls, processes, and policies. Working pattern: 40 hours a week. 5 out of 6 days a week on a rota basis. Qualifications & Experience: Previous property management experience Working with company processes, properties and legislation Excellent administrative skills, organised Excellent understanding of what makes good customer service Experience with problem solving, finding solutions ARLA or equivalent property qualification desirable. Key Skills & Competencies: Exceptional communicator at all levels, written and oral Solutions focussed Resilient A balanced approach to support and challenge Highly motivated with very high levels of integrity Organised, self-motivated and results driven Energetic and passionate about the role High standards with attention to detail in all aspects of the role (presenting apartments, cleanliness, health & safety) Proficient in Microsoft Office applications (Word, Excel, Outlook, etc) Collaborative, team player