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Housing Officer Waltham Forest, London Temporary (2 month contract, room for extension) Full Time - 36 hour Per Week Immediate Start As a Housing Officer in the Families and Homes Directorate, you'll play a vital role in supporting residents to comply with their tenancy agreements, fostering community engagement, and ensuring the quality of our housing services. Key Responsibilities: Deliver Exceptional Service: Engage with customers and stakeholders to ensure effective use of our services while meeting organisational standards. Community visits. Provide Expert Guidance: Offer advice and support on various housing issues, managing complex cases and resolving queries efficiently. Build Strong Relationships: Develop partnerships with internal and external stakeholders, promoting positive feedback and sharing best practices. Ensure Safety and Compliance: Adhere to health and safety regulations, safeguarding standards, and company policies at all times. Customer Focus: Respond promptly to resident queries, visit homes to provide feedback, and promote resident participation in community initiatives. Advocacy: Represent the organisation to residents and external agencies, advocating for their needs and promoting our services effectively. Problem Solving: Identify and resolve housing issues, including anti-social behaviour cases, through effective communication and legal proceedings when necessary. Requirements: Previous experience in housing management, with a strong understanding of tenancy agreements and public sector issues/ Relevant professional qualification in housing management or related field. Excellent verbal and written communication skills, with the ability to explain complex decisions clearly and persuasively. High level of IT skills, including database management and software applications for effective reporting and correspondence. Proactive approach to problem-solving, ability to prioritize tasks, and manage workload efficiently. Dedication to providing exceptional customer service, with a focus on customer satisfaction and involvement. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on or send an E-Mail to
Job Title: Neighbourhood Housing Officer Location: Lambeth Salary / Pay Rate: £170 Per day (Umbrella) Job Type: Temporary The Role We are currently seeking a Neighbourhood Housing Officer to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities. To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders. To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter. To support the Neighbourhood Housing Team deliver the Vulnerable Residents Offer. The Candidate Experience of tenancy management Knowledge of the current issues affecting local authorities and social housing Knowledge of housing management law and practice Experience of in a customer facing role, ideally in social housing field. How to apply Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on;
Housing Officer Walthamstow Job Role To support and assist residents to comply with the terms of their tenancy and lease agreement, be satisfied with their home and local environment and be active members of their community. To work with partners and statutory agencies to ensure that breaches of the tenancy agreement are acted upon and corrected using all types of enforcement action. Key Accountabilities To deliver a responsive customer focused housing management service to residents and prospective residents. To increase resident satisfaction and ensure services are delivered in an efficient and cost effective manner. To encourage greater resident participation and sustainability of communities by working with the Inclusion and Engagement Team and other housing colleagues. To work with other housing officers to identify, learn from and produce action plans to resolve housing issues. Identify estate and general improvements in consultation with residents including estate champions, liaising with Housing staff to ensure that the improvements are delivered. Carry out estate inspections as required involving estate champions and following up on actions required to maintain a high quality service to communal areas in a cost effective way, liaising with other staff, contractors and external agencies where necessary.