We are recruiting on behalf of a large housing association, the UK's largest provider of affordable housing.
This role is pivotal in ensuring that the voice of residents is heard, shaping service design, and improving service delivery through effective management of customer feedback and complaints.
Day-to-Day of the Role
Lead the Group Customer Engagement Strategy, ensuring effective communication and engagement with customers.
Head of Resident Voice Social Housing Temporary 3 Month Contract Croydon Hybrid Start ASAP £550 £650 Per day Umbrella
2-3 days on site in Croydon
The ideal candidate will have complaints experience in a regulated sector (NHS, financial, energy, transport), strong leadership experience, change management, resident management.
Head of Resident Voice Social Housing Temporary 3 Month Contract Croydon Hybrid Start ASAP £550 £650 Per day Umbrella
2-3 days on site in Croydon
The ideal candidate will have complaints experience in a regulated sector (NHS, financial, energy, transport), strong leadership experience, change management, resident management.
Our client, a leading organisation in the Housing sector, is seeking a skilled and experienced System Development Consultant to join their team.
Daily Rate: £600 umbrella (inside IR35)
As a System Development Consultant, you will play a pivotal role in leading the development of the critical line of business application, managing the technical environment, and implementing service improvements through effective configuration of the application.
Posted by Dimensions Specialist Recruitment Ltd • £22K/yr to £24K/yr
They are currently seeking additional Customer Service Representatives to due ongoing developments and with training you will become responsible for providing an efficient and effective administration and customer service for their Mortgage and Savings Accounts.
Their aim to be the first choice for families' mortgages and savings, by providing an outstanding services that is fully backed by their excellent personal service and innovative products.
As a financial services organisation who have been in business for over 125 years, they take great pride on providing a professional service to over 47,000 customers throughout England and Wales.
We're looking at every aspect of our organisation to deliver an improved experience for everyone who lives in our homes.?
Our transformation programme will build an organisation fit for the future and set us up to deliver our mission: to provide and maintain homes for those that need them most.
In the Summer of 2023, we embarked on our 'Connect' programme to review the way we work to improve our homes and services and meet the evolving needs of our residents.