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Duty Manager Job Description The Duty Manager is responsible for the day-to-day operations of a hotel. They are responsible for ensuring that the hotel is running smoothly and that guests are satisfied with their stay. The Duty Manager also works closely with all the management at the hotel to ensure that the hotel is staffed properly and that all guests are checked in and out efficiently.You must be flexible in working hours, as your shifts will include a mixture of early (7am - 3:30pm) and late (2:30pm - 11pm) shifts and working weekends and Bank Holidays. The specific duties of a Duty Manager may vary depending on the size and type of hotel, but some common duties include: Overseeing the front desk operations, including check-in and check-out, room assignments, and guest inquiries Ensuring that the hotel is clean and well-maintained Responding to guest complaints and resolving any issues Working with the Front Office Manager to create and implement policies and procedures Supervising the front desk staff and ensuring that they are providing excellent customer service To be successful in this role, you must have a strong understanding of the hotel industry and be able to work independently and as part of a team. You must also be able to remain calm under pressure and be able to resolve conflicts effectively. The ideal candidate will have a Bachelor's degree in Hotel Management or a related field and at least 2 years of experience in a front office management role. If you are interested in this position, please send your resume.
Luxury Student Accommodation Management Join our team at CRM Students and be part of delivering outstanding accommodation experiences to Students. We are committed to inclusivity, luxury, and personalized service, ensuring every resident feels valued and at home. Your Role: As a vital member of our Accommodation Management Team, your primary focus will be on maintaining our high standards of service and luxury living. You'll oversee the day-to-day management of one of our properties in Cardiff, ensuring every aspect of our facilities meets and exceeds expectations for the Students that live there. Key Responsibilities: Ensure there is a good range of sales and marketing activities to ensure the building is full of student residents. Conduct daily administrative tasks with precision and care, catering to the needs of our students, staff, and clients. Establish and uphold professional standards to ensure impeccable hygiene and comfort within our accommodations. Proactively maintain the building, equipment, and furnishings to uphold our luxury standards, promptly addressing any defects or issues. Provide excellent face-to-face customer service, being readily available to address queries and concerns. Safely manage monetary transactions and access control, adhering to our cash handling procedures and security protocols. Foster positive relationships with our residents, ensuring their needs are met and exceeded. Communicate effectively with residents to keep them informed of developments and ensure their satisfaction. Maintain meticulous records in collaboration with the Accommodation Management Team and uphold safety standards at all times. Skills Required: Sales experience in any target-driven environment, demonstrating your ability to meet objectives. Exceptional face-to-face and phone-based customer service skills, ensuring every interaction leaves a positive impression. Confidence in engaging with clients and customers, building rapport and trust. Strong understand of all health & safety requirements. Excellent Team Management with ability to motivate, develop and manage staff effectively. Strong attention to detail and problem-solving skills, with a track record of effective solutions. Join Us: If you're passionate about delivering unparalleled service in a luxurious environment and thrive in a customer-centric role, we want to hear from you. Join our team and be part of creating unforgettable living experiences for our residents.