Your role will involve providing guidance and support to participants, helping them overcome barriers to employment and realise their job-related goals.
As an Employment Advisor at BOOST, you will be responsible for supporting unemployed residents in the Barnet UK Shared Prosperity Fund (UKSPF) program to progress towards employment.
You will also assess participant's strengths and abilities and collaborate on action plans to facilitate their employment objectives.
Assisting with researching and analysing performance to help embed a culture of learning from complaints and other enquiries.
Coordinating, and where necessary investigating, complaints, Members' Enquiries, Freedom of Information (FOI) requests, Subject Access Requests (SARs), complaints Ombudsmen enquiries, and other complex enquiries to ensure timely responses and support a customer-focused approach.
General
The Complaints and Information Manager will play a vital role in the provision and development of a complaints and information handling and management service for The Barnet Group and as a key point of contact for customers, colleagues, and stakeholders.