To advise on all matters relating to landlord and tenant disputes and to negotiate with landlords to prevent homelessness and provide practical assistance to help customers remain in their accommodation or move to alternative accommodation thereby preventing homelessness.
To conduct housing advice interviews with local private sector residents focussing on preventing homelessness and giving good quality advice on the potential avenues to resolve problems and on housing choices available so that customers can make informed decisions about their options.
To provide good quality advice, information and assistance through face to face interviews, home visits, by telephone and LBTH JD and PS Template May 2021 by correspondence within a casework based customer care framework, ensuring all deadlines are met and appropriate referrals are made to other agencies to properly progress the case.
To carry out homelessness assessment in accordance with the Homelessness Reduction Act 2017.
To devise robust personalised housing plans.
To make decisions and issue S184 letters and also make s198 referrals this includes making non-priority decisions, intentionally homeless decisions and acceptances.
To provide a homelessness prevention, housing options and bespoke service to those single clients homeless or threatened with homelessness.
To ensure that single clients receive, either directly or through relevant partners, appropriate advice on their housing options that offer alternatives to the making of a homeless application.
To assist and guide single clients with support needs to make appropriate choices reading their housing pathways.
You will conduct street outreach with partner agencies to identify and locate people on your caseloads, who are sleeping rough.
Working as part of a wider team your role will be to work with people who have a higher complexity in substance use and need additional support from multiple services.
General
We are looking for several Rough Sleeper Care Navigators to work for an East London based Homelessness charity.