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Job Title: IT Asset Management Controller Contract Type: Permanent Salary Range: c£55,000 dependent on experience Location: Eastleigh - Hybrid Working IT Asset Management Controller: Ageas in Eastleigh have a fantastic opportunity available for a strategic minded IT professional, with strong knowledge of IT asset management principles, practices, and tools, to join the team as an IT Asset Management Controller. The IT Asset Management Controller will be responsible for identifying opportunities to reduce cost and risks associated with software licensing and will ensure compliance with vendor contracts and policies. The successful candidate will also use their excellent stakeholder management skills to build relationships across IT and beyond. Here are some of the main skills and experience required to be successful in the IT Asset Management Controller opportunity: Excellent analytical, problem-solving, and decision-making skills Detailed understanding of how IT systems work in an insurance or financial services environment Demonstrable experience working with ServiceNow Asset Manager or equivalent Asset Management tool Ability to work under pressure and handle multiple tasks and deadlines Ability to adapt to changing business needs and priorities Here are some of the main responsibilities of the IT Asset Management Controller role, based in Eastleigh: Collaborate with various departments to ensure accurate asset tracking, financial reporting, and optimization of asset utilization Develop and implement IT asset management policies, procedures, and processes that align with Ageas goals and strategies Monitor and report on the inventory, location, status, and ownership of IT assets throughout their lifecycle Plan and coordinate the acquisition, deployment, maintenance, and disposal of IT assets Ensure that IT assets are compliant with relevant laws, regulations, standards, and policies, and conduct regular audits and reviews At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK. Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it's within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 31 days holiday (inc. bank holidays) and you can buy and sell days. Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness. Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans. Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more... Benefits for Them - Partner Life Assurance and Critical Illness cover. Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover. Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops. Supporting you back to work - Return to work programme after maternity leave About Ageas: We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers. As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter, a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone. Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements. To find out more about Ageas, see About Us. Want to be part of a Winning Team? Come and join Ageas.
Job Title: Senior Complaint Officer Salary: £32,682.30 per annum Hours: 37 Type: Permanent Location: Eastleigh, SO50 Start Date: ASAP Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Responsibilities include conducting investigations, making impartial decisions, and communicating results clearly to all stakeholders. Strong communication and problem-solving skills are essential for collaborating with external partners and handling unique issues. Your role will also involve preparing detailed investigation packs for the Housing Ombudsman Service. You will be instrumental in maintaining our commitment to a customer-first approach. Key Duties and Responsibilities: Conduct investigations into escalating/escalated complaints and reach outcomes based on each case while managing risk to the organisation. Communicate findings and outcomes to customers and stakeholders clearly and concisely, constructing a strong oral and written case. Collate information in response to Housing Ombudsman Service requests, ensuring submissions are of high quality and meet deadlines. Liaise and develop working relationships with other departments and external stakeholders, including local councillors and contractors. Assist with feedback to colleagues, managers, or teams on avoidable complaints and/or escalations. Identify areas in systems, processes, policies, or training that may cause complaints or escalation and suggest improvements. Support the collation of reports and governance contributions as required on complex and escalated complaints. Periodically handle Stage 1 complaints to support team objectives and provide resource cover at peak times. Requirements: Excellent written communication skills with an ability to distil messages clearly and succinctly. Customer-focused with a polite and empathetic telephone manner and a passion for excellent service. Experience in handling complex complaints and customer feedback, with a capacity to analyse and evidence findings. If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to